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Software · head to head

Bitrix24 vs Pipedrive

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Bitrix24 covers Contact management, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Bitrix24 and Pipedrive actually diverge.

Attributes where Bitrix24 and Pipedrive differ
AttributeBitrix24Pipedrive
Starting priceFreeOn request
Free tierYesNo
Founded20122010

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Zapier

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Slack
  • Microsoft 365
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Pipedrive
  • Team chat, tasks and project management in one suitenot Pipedrive
  • Telephony and email integrated with customer recordsnot Pipedrive
  • Document storage and collaborationnot Pipedrive
  • Workflow automation and HR records on the higher tiersnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Bitrix24
  • Multi-channel communication with email and calendar syncnot Bitrix24
  • Sales automation for small to mid-market teamsnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Bitrix24 or Pipedrive better?
Neither clearly leads. Bitrix24 starts at Free and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Pipedrive?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and On request for Pipedrive.
Does Bitrix24 or Pipedrive run on more platforms?
Bitrix24 runs on Web, Ios, Android. Pipedrive runs on Web, iOS, Android.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Pipedrive starts at On request.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Pipedrive is typically brought in for.
What can Bitrix24 do that Pipedrive cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Slack, Microsoft 365, GDPR.
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