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CRM & Sales · head to head

Bitrix24 vs Ontraport

Bitrix24 logo

Bitrix24

CRM & Sales

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Ontraport logo

Ontraport

CRM & Sales

All-in-one CRM and marketing automation

From
$24/month
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Ontraport no plan name, monthly price, contact band, user count or email send limit is published on the pricing page
  • They diverge on capability: Bitrix24 covers Service desk, Ontraport covers Email marketing.

Where they differ

Only the attributes on which Bitrix24 and Ontraport actually diverge.

Attributes where Bitrix24 and Ontraport differ
AttributeBitrix24Ontraport
Starting priceFree$24/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded20122009

Identical on both: pricing model (subscription), user rating (Not yet rated), category (CRM & Sales).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Service desk
  • Project management
  • Chat
  • Mobile app
  • Google Apps
  • Microsoft 365
  • On-premise deployment
  • Ios support

Only in Ontraport

  • Email marketing
  • Marketing automation
  • Reporting
  • Landing pages
  • Stripe
  • English language support

Both cover

  • Contact management
  • Sales pipeline
  • Automation
  • Slack
  • Zapier
  • GDPR
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Ontraport
  • Team chat, tasks and project management in one suitenot Ontraport
  • Telephony and email integrated with customer recordsnot Ontraport
  • Document storage and collaborationnot Ontraport
  • Workflow automation and HR records on the higher tiersnot Ontraport

Ontraport

  • CRM with marketing automation and campaign buildingnot Bitrix24
  • Managing contacts, pages and email sequences in one platformnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Ontraport

  • No plan name, monthly price, contact band, user count or email send limit is published on the pricing page
  • Reaching a figure requires a trial signup or a sales conversation
  • The two months free saving requires annual billing

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Ontraport

$24/month
  • Plus$24/month
    • Contact management
    • Email marketing
  • Pro$79/month
    • Everything in Plus
    • Automation
    • CRM
  • Pro+$149/month
    • Everything in Pro
    • Advanced features
    • API access

Which should you pick?

Choose Bitrix24 if

  • You need service desk.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want project management.
Bitrix24 review

Choose Ontraport if

  • You need email marketing.
  • You also want marketing automation.
Ontraport review

Questions people ask

Is Bitrix24 or Ontraport better?
Neither clearly leads. Bitrix24 starts at Free and Ontraport at $24/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Ontraport?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and $24/month for Ontraport.
Does Bitrix24 or Ontraport run on more platforms?
Bitrix24 runs on Web, Ios, Android. Ontraport runs on Web.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Ontraport starts at $24/month.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Ontraport is typically brought in for.
What can Bitrix24 do that Ontraport cannot?
Bitrix24 covers Service desk, Project management, Chat, Mobile app. Ontraport covers Email marketing, Marketing automation, Reporting, Landing pages. Both handle Contact management, Sales pipeline, Automation, Slack.
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Related pages

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