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Software · head to head

Agile CRM vs Bitrix24

Agile CRM logo

Agile CRM

Software

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite
Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.; Bitrix24 the free plan is limited to 2 users and 5 GB of storage
  • They diverge on capability: Agile CRM covers Lead scoring, Bitrix24 covers Sales pipeline.

Where they differ

Only the attributes on which Agile CRM and Bitrix24 actually diverge.

Attributes where Agile CRM and Bitrix24 differ
AttributeAgile CRMBitrix24
PlatformsWebWeb, Ios, Android
Founded20092012

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Lead scoring
  • Email automation
  • Marketing automation
  • Web forms
  • Analytics
  • Google Drive
  • Mailchimp

Only in Bitrix24

  • Sales pipeline
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Google Apps
  • Microsoft 365
  • On-premise deployment

Both cover

  • Contact management
  • Service desk
  • Zapier
  • Slack
  • GDPR
  • Cloud deployment
  • Web support
  • Multiple languages language support

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Sales managementnot Bitrix24
  • Marketing automationnot Bitrix24
  • Customer servicenot Bitrix24

Bitrix24

  • CRM and sales pipeline management for a small businessnot Agile CRM
  • Team chat, tasks and project management in one suitenot Agile CRM
  • Telephony and email integrated with customer recordsnot Agile CRM
  • Document storage and collaborationnot Agile CRM
  • Workflow automation and HR records on the higher tiersnot Agile CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Which should you pick?

Choose Agile CRM if

  • You need lead scoring.
  • You want to start without paying.
  • You also want email automation.
Agile CRM review

Choose Bitrix24 if

  • You need sales pipeline.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want project management.
Bitrix24 review

Questions people ask

Is Agile CRM or Bitrix24 better?
Neither clearly leads. Agile CRM starts at Free and Bitrix24 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or Bitrix24?
Agile CRM starts at Free and Bitrix24 at Free.
Does Agile CRM or Bitrix24 run on more platforms?
Agile CRM runs on Web. Bitrix24 runs on Web, Ios, Android.
Can I use Agile CRM for free?
Both have a free tier, so you can try either at no cost before committing.
What is Agile CRM best used for?
Agile CRM is most often used for sales management, marketing automation, customer service. Of those, sales management and marketing automation are not what Bitrix24 is typically brought in for.
What can Agile CRM do that Bitrix24 cannot?
Agile CRM covers Lead scoring, Email automation, Marketing automation, Web forms. Bitrix24 covers Sales pipeline, Project management, Chat, Automation. Both handle Contact management, Service desk, Zapier, Slack.
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