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Software · head to head

Bitrix24 vs Copper

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Copper logo

Copper

Software

Gmail-native CRM for growth teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Copper the Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
  • They diverge on capability: Bitrix24 covers Sales pipeline, Copper covers Gmail integration.

Where they differ

Only the attributes on which Bitrix24 and Copper actually diverge.

Attributes where Bitrix24 and Copper differ
AttributeBitrix24Copper
PlatformsWeb, Ios, AndroidWeb
Founded20122014

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Mobile app
  • Google Apps
  • Microsoft 365
  • On-premise deployment

Only in Copper

  • Gmail integration
  • Deal tracking
  • Pipeline management
  • Email tracking
  • Gmail
  • Google Calendar
  • SOC2
  • English language support

Both cover

  • Contact management
  • Automation
  • Slack
  • Zapier
  • GDPR
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Copper
  • Team chat, tasks and project management in one suitenot Copper
  • Telephony and email integrated with customer recordsnot Copper
  • Document storage and collaborationnot Copper
  • Workflow automation and HR records on the higher tiersnot Copper

Copper

  • CRM for teams working inside Google Workspacenot Bitrix24
  • Pipeline and deal trackingnot Bitrix24
  • Contact enrichment and activity capturenot Bitrix24
  • Workflow automation on the higher tiersnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Copper

  • The Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
  • Professional at $59 per user per month still caps at 15,000 contacts and 50 companies
  • Workflow automation, bulk email and reporting all require Professional
  • Email sequences, custom reports and multi-currency are Business tier only at $99 per user per month
  • The advertised prices are the annual rates; monthly billing runs from $29 to $134 per user

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Copper

Free
  • FreeFree
    • Contact management
    • Basic CRM
  • Starter$25/month
    • Everything in Free
    • Pipeline management
  • Professional$75/month
    • Everything in Starter
    • Automation
    • Advanced reporting

Which should you pick?

Choose Bitrix24 if

  • You need sales pipeline.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want service desk.
Bitrix24 review

Choose Copper if

  • You need gmail integration.
  • You want to start without paying.
  • You also want deal tracking.
Copper review

Questions people ask

Is Bitrix24 or Copper better?
Neither clearly leads. Bitrix24 starts at Free and Copper at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Copper?
Bitrix24 starts at Free and Copper at Free.
Does Bitrix24 or Copper run on more platforms?
Bitrix24 runs on Web, Ios, Android. Copper runs on Web.
Can I use Bitrix24 for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Copper is typically brought in for.
What can Bitrix24 do that Copper cannot?
Bitrix24 covers Sales pipeline, Service desk, Project management, Chat. Copper covers Gmail integration, Deal tracking, Pipeline management, Email tracking. Both handle Contact management, Automation, Slack, Zapier.
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Related pages

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