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Software · head to head

Bitrix24 vs SugarCRM

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
SugarCRM logo

SugarCRM

Software

Customer relationship software for your business

From
$40/month
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • They diverge on capability: Bitrix24 covers Service desk, SugarCRM covers Lead management.

Where they differ

Only the attributes on which Bitrix24 and SugarCRM actually diverge.

Attributes where Bitrix24 and SugarCRM differ
AttributeBitrix24SugarCRM
Starting priceFree$40/month
Free tierYesNo
Founded20122004

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Service desk
  • Project management
  • Chat
  • Automation
  • Google Apps
  • Multiple languages language support

Only in SugarCRM

  • Lead management
  • Marketing automation
  • Customer service
  • Reporting
  • Salesforce
  • HubSpot
  • SOC2
  • ISO27001

Both cover

  • Contact management
  • Sales pipeline
  • Mobile app
  • Slack
  • Zapier
  • Microsoft 365
  • GDPR
  • Cloud deployment
  • On-premise deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot SugarCRM
  • Team chat, tasks and project management in one suitenot SugarCRM
  • Telephony and email integrated with customer recordsnot SugarCRM
  • Document storage and collaborationnot SugarCRM
  • Workflow automation and HR records on the higher tiersnot SugarCRM

SugarCRM

  • CRM for sales, marketing and service teamsnot Bitrix24
  • Managing accounts, opportunities and customer history at mid market scalenot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

SugarCRM

$40/month
  • Professional$40/month
    • Sales automation
    • Contact management
  • Business$60/month
    • Everything in Professional
    • Marketing automation
    • Customer service
  • Enterprise$100/month
    • Everything in Business
    • Advanced customization
    • Dedicated support

Which should you pick?

Choose Bitrix24 if

  • You need service desk.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want project management.
Bitrix24 review

Choose SugarCRM if

  • You need lead management.
  • You work on Web, Ios, Android.
  • You also want marketing automation.
SugarCRM review

Questions people ask

Is Bitrix24 or SugarCRM better?
Neither clearly leads. Bitrix24 starts at Free and SugarCRM at $40/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or SugarCRM?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and $40/month for SugarCRM.
Does Bitrix24 or SugarCRM run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. SugarCRM starts at $40/month.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what SugarCRM is typically brought in for.
What can Bitrix24 do that SugarCRM cannot?
Bitrix24 covers Service desk, Project management, Chat, Automation. SugarCRM covers Lead management, Marketing automation, Customer service, Reporting. Both handle Contact management, Sales pipeline, Mobile app, Slack.
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