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Bitrix24

All-in-one CRM and business automation platform

As of 30 August 2026, Bitrix24 is free to use. Bitrix24 is a comprehensive all-in-one CRM and business automation platform that combines sales, service, project management, and collaboration tools. Softwr lists it under CRM. Bitrix24 is launched in 2012, available on Web, iOS, Android.

Overview

What Bitrix24 does

Bitrix24 is a comprehensive all-in-one CRM and business automation platform that combines sales, service, project management, and collaboration tools. It offers both cloud and self-hosted deployment options.

What people use it for

  • CRM and sales management
  • Project management with Kanban/Gantt
  • Team collaboration and chat
  • E-commerce integration

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Bitrix24.

  • Enterprise pricing scales significantly ($399-7999/month)
  • Monthly billing costs 31% more than annual billing

Cross-shopped

What people choose instead of Bitrix24

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Pricing

What Bitrix24 costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Free

Free

  • 1-2 users
  • 5GB storage
  • Basic CRM
  • Tasks (Kanban/Gantt)
  • Shared calendars
  • Chat & video calls

Basic

$49 /mo

  • 5 users
  • 24GB storage
  • Sales pipelines
  • Recurring deals
  • Email integration
  • Telephony

Standard

$99 /mo

  • 50 users
  • 100GB storage
  • Sales automation
  • Unlimited leads
  • Invoices
  • Online payments

Professional

$199 /mo

  • 100 users
  • 1TB storage
  • AI-powered sales
  • Call tracking
  • Email marketing
  • RPA

Enterprise

$399 /mo

  • 250-10000 users
  • 3TB-30TB storage
  • Unlimited branch accounts
  • SOC compliance
  • 99.95% SLA
  • Priority support

Capabilities

Features

  • Contact management

  • Sales pipeline

  • Service desk

  • Project management

  • Chat

  • Automation

  • Mobile app

  • Slack

    Integration with Slack

  • Zapier

    Integration with Zapier

  • Google Apps

    Integration with Google Apps

  • Microsoft 365

    Integration with Microsoft 365

  • GDPR

    GDPR security feature

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

How much does Bitrix24 cost?

Bitrix24 offers tiered pricing from free up to $7,999/month for Enterprise. Basic starts at $49/month (annual) or $69/month (monthly) for 5 users, Standard at $99-$144/month for 50 users, Professional at $199-$289/month for 100 users, and Enterprise at $399-7,999/month for up to 10,000 users with up to 30TB storage. Annual billing offers up to 31% savings versus monthly billing.

Source
Is there a free version of Bitrix24?

Yes, Bitrix24 offers a free plan for 1-2 users with 5GB storage and basic features including CRM, Kanban/Gantt task management, shared calendars, chat, and video calls. No credit card is required.

Source
What features does Bitrix24's Standard plan add over Basic?

The Standard plan at $99/month (annual) or $144/month (monthly) supports 50 users with 100GB storage and adds sales automation, unlimited leads, invoices, online payments, e-commerce capabilities, and unlimited projects beyond Basic plan features.

Source

Behind it

Who makes Bitrix24

Company
Bitrix24
Based in
Yerevan, Armenia

Timeline

Bitrix24 over time

  1. Launch2012-04-01

    Public launch of Bitrix24

    Source
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Keep looking

Where to go from Bitrix24

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Softwr does not host reviews and shows no star rating for Bitrix24, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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