Zendeskvs
Kustomer
Kustomer: The future of customer service
Zendesk
Champions of customer service
As of 30 August 2026, Zendesk starts at $19/month. Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Softwr lists it under Customer Support. Zendesk is made by Zendesk Inc, launched in 2007, available on Web.
Overview
What Zendesk does
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Our products help organizations understand their customers, improve communication, and offer support where and when it's needed most.
What people use it for
- Help desk and ticketing system management
- Omnichannel customer support
- Knowledge base and self-service portals
- AI-assisted customer service
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Zendesk.
- AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
- Copilot and Contact Center features available as separate add-ons at £50+/agent/month
- Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
- Highest tier requires sales consultation and custom pricing
Cross-shopped
What people choose instead of Zendesk
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- ZendeskvsFront
Front: Where teams collaborate on customer communication
- ZendeskvsGroove
Groove: Simple, powerful support for growing businesses
- ZendeskvsFreshdesk
Freshdesk: Delight your customers, effortlessly
Capabilities
Features
Ticket management
Omnichannel support
Knowledge base
Live chat
Call center
Analytics & reporting
Automation
Customer satisfaction
Slack
Integration with Slack
Salesforce
Integration with Salesforce
Jira
Integration with Jira
Shopify
Integration with Shopify
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What is included in the free trial?
You'll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days, with Copilot included by default.
SourceHow is Zendesk pricing calculated?
Base subscription pricing is determined by your selected plan tier and the number of agent seats needed. Additional costs include usage-based features like App Builder and Voice, plus optional add-ons.
SourceWhat are the contract terms?
Zendesk subscriptions are month to month, annual, or multi-year. Annual billing typically costs less than monthly payments.
SourceCan I upgrade or downgrade my plan?
Yes, changes may apply immediately or at renewal depending on your subscription terms.
SourceBehind it
Who makes Zendesk
- Company
- Zendesk Inc
- Based in
- San Francisco, CA
Keep looking
Where to go from Zendesk
- Zendesk alternativesEvery product people weigh against it
- Zendesk pricingPlans, floors and what the tiers exclude
- Zendesk badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Zendesk with
- Kustomer
- Freshdesk
- Helpjuice
- Kapture CX
- Groove
- Front
- Assembled
- Zoho Desk
- Salesforce Service Cloud
- RingCentral Contact Center
- Help Scout
- UserVoice
- Verint
- Richpanel
- Sprinklr Service
- Freshworks Customer Service Suite
- Zoho Desk
- Salesforce Service Cloud
Other Customer Support software
Knowledge base software for internal and customer-facing documentation
From $249/mo10 researched notesIndian customer experience platform for high-volume contact centres in travel, BFSI and retail
Pricing on request12 researched notesWorkforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom
From $25/mo13 researched notesEnterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio
Pricing on request12 researched notesUnified customer service powered by AI
Free, then $19/agent-per-month9 researched notes
Softwr does not host reviews and shows no star rating for Zendesk, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Zendesk
Zendesk alternatives
What people switch to, and what they give up
Zendesk pricing
Every tier, and where the cost actually lands
Compare Zendesk
Put it head to head with anything we hold
Zendesk badge
Its rating, and an embed for your own site
Best Customer Support software alternatives
Workforce management, quality and analytics suite for contact centres, now owned by Verint
quote
Compliant outbound dialling and contact centre infrastructure, under new ownership since October 2025
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Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
quoteIndian customer experience platform for high-volume contact centres in travel, BFSI and retail
quote
Real-time guidance that prompts contact centre agents mid-call rather than scoring them afterwards
quoteWorkforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom
Per user per month