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CRM & Sales · head to head

Bitrix24 vs Salesforce

Bitrix24 logo

Bitrix24

CRM & Sales

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Salesforce logo

Salesforce

All industries

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually
  • They diverge on capability: Bitrix24 covers Sales pipeline, Salesforce covers Opportunity management.

Where they differ

Only the attributes on which Bitrix24 and Salesforce actually diverge.

Attributes where Bitrix24 and Salesforce differ
AttributeBitrix24Salesforce
Starting priceFree$25/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Api
CategoryCRM & SalesAll industries
Founded20121999

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Zapier
  • Google Apps

Only in Salesforce

  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange
  • Google Workspace

Both cover

  • Contact management
  • Slack
  • Microsoft 365

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Salesforce
  • Team chat, tasks and project management in one suitenot Salesforce
  • Telephony and email integrated with customer recordsnot Salesforce
  • Document storage and collaborationnot Salesforce
  • Workflow automation and HR records on the higher tiersnot Salesforce

Salesforce

  • Sales managementnot Bitrix24
  • Customer servicenot Bitrix24
  • Marketing automationnot Bitrix24
  • Lead generationnot Bitrix24
  • Analytics & reportingnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Which should you pick?

Choose Bitrix24 if

  • You need sales pipeline.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want service desk.
Bitrix24 review

Choose Salesforce if

  • You need opportunity management.
  • You work on Web, Ios, Android, Api.
  • You also want lead management.
Salesforce review

Questions people ask

Is Bitrix24 or Salesforce better?
Neither clearly leads. Bitrix24 starts at Free and Salesforce at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Salesforce?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and $25/month for Salesforce.
Does Bitrix24 or Salesforce run on more platforms?
Bitrix24 runs on Web, Ios, Android. Salesforce runs on Web, Ios, Android, Api.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Salesforce starts at $25/month.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Salesforce is typically brought in for.
What can Bitrix24 do that Salesforce cannot?
Bitrix24 covers Sales pipeline, Service desk, Project management, Chat. Salesforce covers Opportunity management, Lead management, Reports & dashboards, Email integration. Both handle Contact management, Slack, Microsoft 365.
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