Software · head to head
Bitrix24 vs Capsule CRM
The short version
- Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
Where they differ
Only the attributes on which Bitrix24 and Capsule CRM actually diverge.
| Attribute | Bitrix24 | Capsule CRM |
|---|---|---|
| Pricing model | subscription | freemium |
| Platforms | Web, Ios, Android | Web |
| Founded | 2012 | Unknown |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Bitrix24
- Contact management
- Sales pipeline
- Service desk
- Project management
- Chat
- Automation
- Mobile app
- Slack
Only in Capsule CRM
Nothing recorded that Bitrix24 does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Bitrix24
- CRM and sales pipeline management for a small businessnot Capsule CRM
- Team chat, tasks and project management in one suitenot Capsule CRM
- Telephony and email integrated with customer recordsnot Capsule CRM
- Document storage and collaborationnot Capsule CRM
- Workflow automation and HR records on the higher tiersnot Capsule CRM
Capsule CRM
No use cases recorded yet. See the Capsule CRM review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Bitrix24
- The free plan is limited to 2 users and 5 GB of storage
- Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
- Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
- Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
- SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month
Capsule CRM
- Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
- Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
- Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
- Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price
Pricing, plan by plan
Bitrix24
Free- FreeFree
- Up to 12 users
- Basic CRM
- Chat
- Basic$39/month
- Everything in Free
- Sales automation
- Customer portal
- Standard$99/month
- Everything in Basic
- Advanced automation
- Custom fields
- Professional$199/month
- Everything in Standard
- Dedicated support
Capsule CRM
FreeNo published plan breakdown. See the Capsule CRM review.
Which should you pick?
Choose Bitrix24 if
- You need contact management.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want sales pipeline.
Questions people ask
- Is Bitrix24 or Capsule CRM better?
- Neither clearly leads. Bitrix24 starts at Free and Capsule CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Bitrix24 or Capsule CRM?
- Bitrix24 starts at Free and Capsule CRM at Free.
- Does Bitrix24 or Capsule CRM run on more platforms?
- Bitrix24 runs on Web, Ios, Android. Capsule CRM runs on Web.
- Can I use Bitrix24 for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Bitrix24 best used for?
- Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Capsule CRM is typically brought in for.
- What can Bitrix24 do that Capsule CRM cannot?
- Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management.