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Software · head to head

Bitrix24 vs Vtiger

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Vtiger logo

Vtiger

Software

Open source CRM for growing businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Vtiger free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
  • They diverge on capability: Bitrix24 covers Project management, Vtiger covers Marketing automation.

Where they differ

Only the attributes on which Bitrix24 and Vtiger actually diverge.

Attributes where Bitrix24 and Vtiger differ
AttributeBitrix24Vtiger
Founded20122004

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Project management
  • Chat
  • Automation
  • Google Apps
  • Microsoft 365

Only in Vtiger

  • Marketing automation
  • Reporting
  • API access
  • Google Drive

Both cover

  • Contact management
  • Sales pipeline
  • Service desk
  • Mobile app
  • Slack
  • Zapier
  • GDPR
  • Cloud deployment
  • On-premise deployment
  • Web support
  • Ios support
  • Android support
  • Multiple languages language support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Vtiger
  • Team chat, tasks and project management in one suitenot Vtiger
  • Telephony and email integrated with customer recordsnot Vtiger
  • Document storage and collaborationnot Vtiger
  • Workflow automation and HR records on the higher tiersnot Vtiger

Vtiger

  • Small team CRM with tiered per-user pricing as needs grownot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Vtiger

  • Free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
  • One Growth plan is limited to 15 users
  • Standard users on One Enterprise cost $42 per user per month billed, more than double the Single App User rate of $30

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Vtiger

Free
  • FreeFree
    • Contact management
    • Basic CRM
  • Professional$10/month
    • Everything in Free
    • Sales automation
    • Service management
  • Enterprise$30/month
    • Everything in Professional
    • Advanced customization

Which should you pick?

Choose Bitrix24 if

  • You need project management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want chat.
Bitrix24 review

Choose Vtiger if

  • You need marketing automation.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want reporting.
Vtiger review

Questions people ask

Is Bitrix24 or Vtiger better?
Neither clearly leads. Bitrix24 starts at Free and Vtiger at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Vtiger?
Bitrix24 starts at Free and Vtiger at Free.
Does Bitrix24 or Vtiger run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Bitrix24 for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Vtiger is typically brought in for.
What can Bitrix24 do that Vtiger cannot?
Bitrix24 covers Project management, Chat, Automation, Google Apps. Vtiger covers Marketing automation, Reporting, API access, Google Drive. Both handle Contact management, Sales pipeline, Service desk, Mobile app.
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Related pages

More on Bitrix24

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