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Software · head to head

Freshsales vs Pipedrive

F

Freshsales

Software

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Freshsales covers Contact management, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Freshsales and Pipedrive actually diverge.

Attributes where Freshsales and Pipedrive differ
AttributeFreshsalesPipedrive
Starting price$19/monthOn request

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown), founded (2010).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshsales

  • Contact management
  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Slack
  • SOC2
  • GDPR
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Freshsales

  • Sales CRM with built in email, phone and chatnot Pipedrive
  • Managing deals, pipelines and sales sequencesnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Freshsales
  • Multi-channel communication with email and calendar syncnot Freshsales
  • Sales automation for small to mid-market teamsnot Freshsales

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Freshsales if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want lead scoring.
Freshsales review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Freshsales or Pipedrive better?
Neither clearly leads. Freshsales starts at $19/month and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshsales or Pipedrive?
Freshsales starts at $19/month and Pipedrive at On request.
Does Freshsales or Pipedrive run on more platforms?
Freshsales runs on Web, Ios, Android. Pipedrive runs on Web, iOS, Android.
What is Freshsales best used for?
Freshsales is most often used for sales crm with built in email, phone and chat, managing deals, pipelines and sales sequences. Of those, sales crm with built in email, phone and chat and managing deals, pipelines and sales sequences are not what Pipedrive is typically brought in for.
What can Freshsales do that Pipedrive cannot?
Freshsales covers Contact management, Lead scoring, Sales pipeline, Activity tracking. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Slack, SOC2, GDPR, ISO27001.
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