Softwr

CRM & Sales · head to head

Gong vs Pipedrive

Gong logo

Gong

CRM & Sales

Revenue intelligence platform

From
$1600/user-per-year
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

All industries

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gong pricing not published; custom quotes and high platform fees make budget forecasting difficult; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Gong covers Call recording, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Gong and Pipedrive actually diverge.

Attributes where Gong and Pipedrive differ
AttributeGongPipedrive
Starting price$1600/user-per-yearOn request
Pricing modelUnknownsubscription
PlatformsWeb, Cloud-based SaaSWeb, iOS, Android
CategoryCRM & SalesAll industries
Founded20162010

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gong

  • Call recording
  • AI transcription
  • Deal intelligence
  • Market intelligence
  • Team coaching
  • Salesforce
  • HubSpot
  • Microsoft Teams

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Zoom
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Gong

  • Call analysisnot Pipedrive
  • Deal forecastingnot Pipedrive
  • Sales coachingnot Pipedrive
  • Win/loss analysisnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Gong
  • Multi-channel communication with email and calendar syncnot Gong
  • Sales automation for small to mid-market teamsnot Gong

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gong

  • Pricing not published; custom quotes and high platform fees make budget forecasting difficult
  • Built for sales calls only; limited contact center and multi-channel conversation coverage
  • Forecasting and Engage modules use keyword-based analysis with 20-30 minute processing delay, not generative AI
  • Conversation analysis cannot capture internal buyer meetings or decision-making discussions

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Gong

$1600/user-per-year

No published plan breakdown. See the Gong review.

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Gong if

  • You need call recording.
  • You work on Web, Cloud-based SaaS.
  • You also want ai transcription.
Gong review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Gong or Pipedrive better?
Neither clearly leads. Gong starts at $1600/user-per-year and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gong or Pipedrive?
Gong starts at $1600/user-per-year and Pipedrive at On request.
Does Gong or Pipedrive run on more platforms?
Gong runs on Web, Cloud-based SaaS. Pipedrive runs on Web, iOS, Android.
What is Gong best used for?
Gong is most often used for call analysis, deal forecasting, sales coaching, win/loss analysis. Of those, call analysis and deal forecasting are not what Pipedrive is typically brought in for.
What can Gong do that Pipedrive cannot?
Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Zoom, Slack.

Answered from the vendors’ own pages

Gong: How much does Gong cost?

Gong pricing starts around $1,600 per user per year, with a mandatory platform fee of $5,000-$50,000 annually. Exact pricing is custom and requires a sales consultation.

Source
Gong: Does Gong integrate with Salesforce?

Yes. Gong integrates with Salesforce via REST API to import account data and export conversation summaries, enabling searchable calls by CRM fields.

Source
Gong: What conversations can Gong capture?

Gong was built primarily for sales call analysis and captures calls through integrations with major dialer systems. Coverage for contact center and multi-channel conversations is limited.

Source
Gong: Does Gong have an on-premise option?

Gong is a cloud-based SaaS platform without an on-premise deployment option. All conversation analysis and storage occurs in Gong's cloud infrastructure.

Source
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Related pages

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