Softwr

Software · head to head

Bitrix24 vs Freshsales

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
F

Freshsales

Software

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • They diverge on capability: Bitrix24 covers Service desk, Freshsales covers Lead scoring.

Where they differ

Only the attributes on which Bitrix24 and Freshsales actually diverge.

Attributes where Bitrix24 and Freshsales differ
AttributeBitrix24Freshsales
Starting priceFree$19/month
Free tierYesNo
Founded20122010

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Zapier
  • Google Apps
  • Microsoft 365

Only in Freshsales

  • Lead scoring
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail
  • Outlook
  • Shopify

Both cover

  • Contact management
  • Sales pipeline
  • Slack
  • GDPR
  • Cloud deployment
  • Web support
  • Ios support
  • Android support
  • Multiple languages language support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Freshsales
  • Team chat, tasks and project management in one suitenot Freshsales
  • Telephony and email integrated with customer recordsnot Freshsales
  • Document storage and collaborationnot Freshsales
  • Workflow automation and HR records on the higher tiersnot Freshsales

Freshsales

  • Sales CRM with built in email, phone and chatnot Bitrix24
  • Managing deals, pipelines and sales sequencesnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Which should you pick?

Choose Bitrix24 if

  • You need service desk.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want project management.
Bitrix24 review

Choose Freshsales if

  • You need lead scoring.
  • You work on Web, Ios, Android.
  • You also want activity tracking.
Freshsales review

Questions people ask

Is Bitrix24 or Freshsales better?
Neither clearly leads. Bitrix24 starts at Free and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Freshsales?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and $19/month for Freshsales.
Does Bitrix24 or Freshsales run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Freshsales starts at $19/month.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Freshsales is typically brought in for.
What can Bitrix24 do that Freshsales cannot?
Bitrix24 covers Service desk, Project management, Chat, Automation. Freshsales covers Lead scoring, Activity tracking, Email sync, AI insights. Both handle Contact management, Sales pipeline, Slack, GDPR.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Bitrix24

More on Freshsales

Keep looking

Other head to heads