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CRM · head to head

Bitrix24 vs Freshsales

Bitrix24 logo

Bitrix24

CRM

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Freshsales logo

Freshsales

CRM

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 enterprise pricing scales significantly ($399-7999/month); Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • They diverge on capability: Bitrix24 covers Service desk, Freshsales covers Lead scoring.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Bitrix24 and Freshsales actually diverge.

Attributes where Bitrix24 and Freshsales differ
AttributeBitrix24Freshsales
Starting priceFree$19/month
Free tierYesNo
Founded20122010

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (CRM).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Zapier
  • Google Apps
  • Microsoft 365

Only in Freshsales

  • Lead scoring
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail
  • Outlook
  • Shopify

Both cover

  • Contact management
  • Sales pipeline
  • Slack
  • GDPR
  • Cloud deployment
  • Web support
  • Ios support
  • Android support
  • Multiple languages language support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales managementnot Freshsales
  • Project management with Kanban/Ganttnot Freshsales
  • Team collaboration and chatnot Freshsales
  • E-commerce integrationnot Freshsales

Freshsales

  • Sales CRM with built in email, phone and chatnot Bitrix24
  • Managing deals, pipelines and sales sequencesnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • Enterprise pricing scales significantly ($399-7999/month)
  • Monthly billing costs 31% more than annual billing

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • 1-2 users
    • 5GB storage
    • Basic CRM
  • Basic$49/month
    • 5 users
    • 24GB storage
    • Sales pipelines
  • Standard$99/month
    • 50 users
    • 100GB storage
    • Sales automation
  • Professional$199/month
    • 100 users
    • 1TB storage
    • AI-powered sales

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Which should you pick?

Choose Bitrix24 if

  • You need service desk.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want project management.
Bitrix24 review

Choose Freshsales if

  • You need lead scoring.
  • You work on Web, Ios, Android.
  • You also want activity tracking.
Freshsales review

Questions people ask

Is Bitrix24 or Freshsales better?
Neither clearly leads. Bitrix24 starts at Free and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Freshsales?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and $19/month for Freshsales.
Does Bitrix24 or Freshsales run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Freshsales starts at $19/month.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales management, project management with kanban/gantt, team collaboration and chat, e-commerce integration. Of those, crm and sales management and project management with kanban/gantt are not what Freshsales is typically brought in for.
What can Bitrix24 do that Freshsales cannot?
Bitrix24 covers Service desk, Project management, Chat, Automation. Freshsales covers Lead scoring, Activity tracking, Email sync, AI insights. Both handle Contact management, Sales pipeline, Slack, GDPR.

Answered from the vendors’ own pages

Bitrix24: How much does Bitrix24 cost?

Bitrix24 offers tiered pricing from free up to $7,999/month for Enterprise. Basic starts at $49/month (annual) or $69/month (monthly) for 5 users, Standard at $99-$144/month for 50 users, Professional at $199-$289/month for 100 users, and Enterprise at $399-7,999/month for up to 10,000 users with up to 30TB storage. Annual billing offers up to 31% savings versus monthly billing.

Source
Freshsales: Is there a free trial for Freshsales?

Yes, Freshsales offers a 21-day free trial with no credit card required and no strings attached.

Source
Bitrix24: Is there a free version of Bitrix24?

Yes, Bitrix24 offers a free plan for 1-2 users with 5GB storage and basic features including CRM, Kanban/Gantt task management, shared calendars, chat, and video calls. No credit card is required.

Source
Freshsales: How do I learn pricing for Freshsales?

Pricing is not listed on the main product pages. The site directs users to request a demo or sign up for the free trial to discuss pricing with the sales team.

Source
Bitrix24: What features does Bitrix24's Standard plan add over Basic?

The Standard plan at $99/month (annual) or $144/month (monthly) supports 50 users with 100GB storage and adds sales automation, unlimited leads, invoices, online payments, e-commerce capabilities, and unlimited projects beyond Basic plan features.

Source
Freshsales: Is a demo required to see pricing?

The site prominently features demo and trial signup options, suggesting that pricing is discussed during the sales consultation process rather than published as standard tiers.

Source
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