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Salesforce

World's #1 CRM

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Overview

What Salesforce does

Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses connect with customers, streamline processes, and improve profitability. It offers solutions for sales, service, marketing, commerce, and more.

What people use it for

  • Sales management
  • Customer service
  • Marketing automation
  • Lead generation
  • Analytics & reporting

Related searches

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Salesforce.

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Pricing

What Salesforce costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Essentials

$25 /mo

  • Account & contact management
  • Opportunity tracking
  • Lead management
  • Email integration
  • Mobile app

Professional

$80 /mo

  • Everything in Essentials
  • Complete CRM
  • Lead scoring
  • Collaborative forecasting
  • Campaign management

Enterprise

$165 /mo

  • Everything in Professional
  • Workflow automation
  • Advanced analytics
  • Territory management
  • Custom app development

Unlimited

$330 /mo

  • Everything in Enterprise
  • Unlimited customizations
  • 24/7 support
  • Configuration services
  • Unlimited online training

Capabilities

Features

  • Contact management

    Contact management capability

  • Opportunity management

    Opportunity management capability

  • Lead management

    Lead management capability

  • Reports & dashboards

    Reports & dashboards capability

  • Email integration

    Email integration capability

  • Workflow automation

    Workflow automation capability

  • Mobile access

    Mobile access capability

  • AppExchange

    AppExchange capability

  • Microsoft 365

    Integration with Microsoft 365

  • Google Workspace

    Integration with Google Workspace

  • Slack

    Integration with Slack

  • DocuSign

    Integration with DocuSign

Behind it

Who makes Salesforce

Company
Salesforce Inc
Based in
San Francisco, CA
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Softwr does not host reviews and shows no star rating for Salesforce, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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