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All industries · head to head

Pipedrive vs SugarCRM

Pipedrive logo

Pipedrive

All industries

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite
SugarCRM logo

SugarCRM

All industries

Customer relationship software for your business

From
$40/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Pipedrive email account connectivity restricted to maximum of five email accounts per user; SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • They diverge on capability: Pipedrive covers Visual pipeline, SugarCRM covers Contact management.

Where they differ

Only the attributes on which Pipedrive and SugarCRM actually diverge.

Attributes where Pipedrive and SugarCRM differ
AttributePipedriveSugarCRM
Starting priceOn request$40/month
CategoryAll industriesUnknown
Founded20102004

Identical on both: pricing model (subscription), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Goal tracking
  • Google Workspace
  • Mailchimp

Only in SugarCRM

  • Contact management
  • Sales pipeline
  • Marketing automation
  • Customer service
  • Mobile app
  • Salesforce
  • HubSpot
  • Zapier

Both cover

  • Reporting
  • Lead management
  • Microsoft 365
  • Slack
  • SOC2
  • ISO27001
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot SugarCRM
  • Multi-channel communication with email and calendar syncnot SugarCRM
  • Sales automation for small to mid-market teamsnot SugarCRM

SugarCRM

  • CRM for sales, marketing and service teamsnot Pipedrive
  • Managing accounts, opportunities and customer history at mid market scalenot Pipedrive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Pricing, plan by plan

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

SugarCRM

$40/month
  • Professional$40/month
    • Sales automation
    • Contact management
  • Business$60/month
    • Everything in Professional
    • Marketing automation
    • Customer service
  • Enterprise$100/month
    • Everything in Business
    • Advanced customization
    • Dedicated support

Which should you pick?

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Choose SugarCRM if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
SugarCRM review

Questions people ask

Is Pipedrive or SugarCRM better?
Neither clearly leads. Pipedrive starts at On request and SugarCRM at $40/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pipedrive or SugarCRM?
Pipedrive starts at On request and SugarCRM at $40/month.
Does Pipedrive or SugarCRM run on more platforms?
Pipedrive runs on Web, iOS, Android. SugarCRM runs on Web, Ios, Android.
What is Pipedrive best used for?
Pipedrive is most often used for sales pipeline management with kanban-style dashboards, multi-channel communication with email and calendar sync, sales automation for small to mid-market teams. Of those, sales pipeline management with kanban-style dashboards and multi-channel communication with email and calendar sync are not what SugarCRM is typically brought in for.
What can Pipedrive do that SugarCRM cannot?
Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. SugarCRM covers Contact management, Sales pipeline, Marketing automation, Customer service. Both handle Reporting, Lead management, Microsoft 365, Slack.
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