Softwr

Customer Success · head to head

Akita vs Bitrix24

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite
Bitrix24 logo

Bitrix24

CRM & Sales

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; Bitrix24 the free plan is limited to 2 users and 5 GB of storage
  • They diverge on capability: Akita covers Health scores, Bitrix24 covers Contact management.

Where they differ

Only the attributes on which Akita and Bitrix24 actually diverge.

Attributes where Akita and Bitrix24 differ
AttributeAkitaBitrix24
Starting price$160/monthFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryCustomer SuccessCRM & Sales
Founded20182012

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Salesforce
  • HubSpot
  • Intercom

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Bitrix24
  • Building health scores to flag at-risk accountsnot Bitrix24
  • Segmenting customers and triggering automated playbooksnot Bitrix24
  • Identifying expansion revenue opportunitiesnot Bitrix24
  • Task and workflow management for CSMsnot Bitrix24

Bitrix24

  • CRM and sales pipeline management for a small businessnot Akita
  • Team chat, tasks and project management in one suitenot Akita
  • Telephony and email integrated with customer recordsnot Akita
  • Document storage and collaborationnot Akita
  • Workflow automation and HR records on the higher tiersnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Pricing, plan by plan

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Which should you pick?

Choose Akita if

  • You need health scores.
  • You also want customer segments.
Akita review

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Questions people ask

Is Akita or Bitrix24 better?
Neither clearly leads. Akita starts at $160/month and Bitrix24 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Bitrix24?
Bitrix24 has a free tier; the other does not. Paid plans start at $160/month for Akita and Free for Bitrix24.
Does Akita or Bitrix24 run on more platforms?
Akita runs on Web. Bitrix24 runs on Web, Ios, Android.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Akita starts at $160/month.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Bitrix24 is typically brought in for.
What can Akita do that Bitrix24 cannot?
Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Both handle Web support.
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