Customer Success · alternatives
Alternatives to Akita
20 customer success tools sit alongside Akita in this directory. Below is what separates each from Akita on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 20
- With a free tier
- 5
- Cheaper to start
- 5
- Akita starts at
- $49/month
Why people look past Akita
Only what the record supports. Each point below is a figure on the Akita entry measured against the tools listed beside it.
There is no free tier
The record for Akita carries no free tier, so evaluating it means paying first. 5 of the 20 alternatives below can be used without paying.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
AI Revenue Intelligence
- Sold on a quote model rather than subscription.
Real-time Customer Success Platform
Priced and rated the same as Akita on the figures we hold. The difference, if there is one, is in the feature records.
The Beautiful Customer Platform
Priced and rated the same as Akita on the figures we hold. The difference, if there is one, is in the feature records.
Customer Success Platform Built by CSMs
- Starts $451 a month dearer, at $500/month.
- 2 tiers to Akita's 3.
No-code product adoption tooling priced on monthly active users rather than per seat
- Can be used without paying; Akita cannot.
- Starts $125 a month dearer, at $174/month.
- Sold on a Per month by monthly active users model rather than subscription.
- 4 tiers to Akita's 3.
Personal video messages triggered from your CRM, aimed at onboarding and retention rather than cold outreach
- Can be used without paying; Akita cannot.
- Starts $34 a month cheaper, at $15/month.
- Sold on a Per user per month model rather than subscription.
- 4 tiers to Akita's 3.
Every Akita alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| Akita (this page) | $49/month | Subscription | 3 | |
| AvisoAI Revenue Intelligence | On request | Quote | - | vs Akita |
| ChurnZeroReal-time Customer Success Platform | On request | - | - | vs Akita |
| PlanhatThe Beautiful Customer Platform | On request | - | 3 | vs Akita |
| CatalystCustomer Success Platform Built by CSMs | $500/month | Subscription | 2 | vs Akita |
| UserGuiding | Free, then $174/month | Per month by monthly active users | 4 | vs Akita |
| Bonjoro | Free, then $15/month | Per user per month | 4 | vs Akita |
| RevOps | Free | Freemium | 3 | vs Akita |
| Pragma | Free, then $25/month | Subscription | 2 | vs Akita |
| Better Proposals | Free, then $13/month | Subscription | 3 | vs Akita |
| InMoment | On request | Quote | 1 | vs Akita |
| Product Fruits | $83.25/month | Per month by monthly active users | 3 | vs Akita |
| Chameleon | $279/month | Per month by monthly tracked users | 4 | vs Akita |
| EverAfter | On request | Quote | 1 | vs Akita |
| Appcues | On request | Quote | 4 | vs Akita |
| ClientPoint | $65/month | Subscription | 2 | vs Akita |
| Proposable | $19/month | Subscription | 3 | vs Akita |
| Natero | $800/month | Subscription | 2 | vs Akita |
| Amity | $300/month | Subscription | 2 | vs Akita |
| Conga | $50/month | Subscription | 2 | vs Akita |
| Custify | $399/month | - | 2 | vs Akita |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Akita badges page.
Cheaper ways to solve the same problem
Free to start (5)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- UserGuiding , Free, then $174/month
- Bonjoro , Free, then $15/month
- RevOps , Free
- Pragma , Free, then $25/month
- Better Proposals , Free, then $13/month
Cheaper than Akita (5)
Entry price under Akita's $49/month. The record does not say what unit that price is charged in, so confirm per-seat versus flat rate before comparing budgets.
- Bonjoro , Free, then $15/month
- RevOps , Free
- Pragma , Free, then $25/month
- Better Proposals , Free, then $13/month
- Proposable , $19/month
What you would be giving up
Akita is most often brought in for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities, task and workflow management for csms. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If Akita is broadly right and the question is cost, the Akita pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Success category lists everything the directory holds, and best customer success tools ranks them.
Akita runs on web. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about Akita alternatives
- What are the main alternatives to Akita?
- 20 other customer success tools are listed in this directory, led by Aviso, ChurnZero, Planhat, Catalyst. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to Akita?
- 5 of the alternatives listed here can be used without paying: UserGuiding, Bonjoro, RevOps, Pragma, Better Proposals.
- Is there a cheaper alternative to Akita?
- Yes. 5 of the alternatives below start under Akita's $49/month: Bonjoro at Free, then $15/month, RevOps at Free, Pragma at Free, then $25/month, Better Proposals at Free, then $13/month.
- Why do people look for an alternative to Akita?
- On the figures on record, one thing stands out: there is no free tier. Each is set out with the numbers behind it above.
- What would I give up by switching from Akita?
- Akita is most often brought in for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities, task and workflow management for csms. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to Akita?
- None of the customer success tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these Akita alternatives chosen?
- They are the tools filed in the same category, Customer Success, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare Akita against one of these directly?
- Every alternative below has a side-by-side page against Akita covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer success tool?
- No. It covers what this directory holds in the Customer Success category, 20 tools beside Akita. The category page lists the rest of the catalogue as it grows.