Softwr

CRM & Sales · head to head

Affinity vs Akita

Affinity logo

Affinity

CRM & Sales

Relationship intelligence platform for professionals

From
$49/month
Rated
-
Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$160/month
Rated
-

The short version

  • Each has a real cost: Affinity built specifically for private capital firms, so it is not a general purpose CRM; Akita starts at $49 a month with no free tier, only a 14 day trial
  • They diverge on capability: Affinity covers Contact management, Akita covers Health scores.

Where they differ

Only the attributes on which Affinity and Akita actually diverge.

Attributes where Affinity and Akita differ
AttributeAffinityAkita
Starting price$49/month$160/month
CategoryCRM & SalesCustomer Success
Founded20132018

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Affinity

  • Contact management
  • Deal tracking
  • Intelligence engine
  • Relationship mapping
  • Integration aggregation
  • Gmail
  • Outlook
  • LinkedIn

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Salesforce
  • HubSpot
  • Intercom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Affinity

  • Deal sourcing and pipeline management for venture capital and private equitynot Akita
  • Automatic capture of email and meeting activity into relationship recordsnot Akita
  • Finding warm introductions through existing relationship networksnot Akita
  • Investor relations and fundraising trackingnot Akita
  • Portfolio company support and reportingnot Akita

Akita

  • Centralising customer data and product activity for a customer success teamnot Affinity
  • Building health scores to flag at-risk accountsnot Affinity
  • Segmenting customers and triggering automated playbooksnot Affinity
  • Identifying expansion revenue opportunitiesnot Affinity
  • Task and workflow management for CSMsnot Affinity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Affinity

  • Built specifically for private capital firms, so it is not a general purpose CRM
  • Pricing is not published and requires a demo

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Pricing, plan by plan

Affinity

$49/month
  • Pro$49/month
    • Contact management
    • Deal tracking
    • Intelligence
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced customization
    • Dedicated support

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Which should you pick?

Choose Affinity if

  • You need contact management.
  • You also want deal tracking.

Choose Akita if

  • You need health scores.
  • You also want customer segments.

Questions people ask

Is Affinity or Akita better?
Neither clearly leads. Affinity starts at $49/month and Akita at $160/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Affinity or Akita?
Affinity starts at $49/month and Akita at $160/month.
Does Affinity or Akita run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Affinity best used for?
Affinity is most often used for deal sourcing and pipeline management for venture capital and private equity, automatic capture of email and meeting activity into relationship records, finding warm introductions through existing relationship networks, investor relations and fundraising tracking. Of those, deal sourcing and pipeline management for venture capital and private equity and automatic capture of email and meeting activity into relationship records are not what Akita is typically brought in for.
What can Affinity do that Akita cannot?
Affinity covers Contact management, Deal tracking, Intelligence engine, Relationship mapping. Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Both handle Web support.

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