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Customer Success · head to head

Akita vs ClientSuccess

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite
ClientSuccess logo

ClientSuccess

Customer Success

Customer Success Management Made Simple

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; ClientSuccess setup and configuration requires significant implementation effort
  • They diverge on capability: Akita covers Customer segments, ClientSuccess covers Customer lifecycle management.

Where they differ

Only the attributes on which Akita and ClientSuccess actually diverge.

Attributes where Akita and ClientSuccess differ
AttributeAkitaClientSuccess
Starting price$160/month$99/month
Founded20182014

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Intercom
  • Stripe

Only in ClientSuccess

  • Customer lifecycle management
  • Success cycles
  • Pulse surveys
  • Executive dashboards
  • Slack
  • Zendesk

Both cover

  • Health scores
  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot ClientSuccess
  • Building health scores to flag at-risk accountsnot ClientSuccess
  • Segmenting customers and triggering automated playbooksnot ClientSuccess
  • Identifying expansion revenue opportunitiesnot ClientSuccess
  • Task and workflow management for CSMsnot ClientSuccess

ClientSuccess

  • Customer Successnot Akita
  • Account Managementnot Akita
  • Retentionnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

ClientSuccess

  • Setup and configuration requires significant implementation effort
  • Custom metrics setup requires some technical knowledge

Pricing, plan by plan

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

ClientSuccess

$99/month
  • Startup$99/month
    • Basic health scores
    • Customer profiles
  • Growth$199/month
    • Playbooks
    • Automation
    • Reporting

Which should you pick?

Choose Akita if

  • You need customer segments.
  • You also want lifecycle stages.
Akita review

Choose ClientSuccess if

  • You need customer lifecycle management.
  • You also want success cycles.
ClientSuccess review

Questions people ask

Is Akita or ClientSuccess better?
Neither clearly leads. Akita starts at $160/month and ClientSuccess at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or ClientSuccess?
Akita starts at $160/month and ClientSuccess at $99/month.
Does Akita or ClientSuccess run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what ClientSuccess is typically brought in for.
What can Akita do that ClientSuccess cannot?
Akita covers Customer segments, Lifecycle stages, Alerts, Custom metrics. ClientSuccess covers Customer lifecycle management, Success cycles, Pulse surveys, Executive dashboards. Both handle Health scores, Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

ClientSuccess: What integrations does ClientSuccess support?

ClientSuccess offers 28+ native integrations including Salesforce, HubSpot, Pendo, Mixpanel, Amplitude, Zendesk, Intercom, Freshdesk, billing systems, Gmail, Outlook, Slack, and Microsoft Teams.

Source
ClientSuccess: What features does ClientSuccess provide?

ClientSuccess provides SuccessScore health scoring, Pulse sentiment tracking, SuccessCycles lifecycle playbooks, renewal and revenue management, a 360-degree customer dashboard, and SmartCS AI co-pilot for surfacing insights.

Source
ClientSuccess: Who is ClientSuccess designed for?

ClientSuccess is designed for SaaS companies between $5M and $500M ARR. It offers the highest-rated customer success platform for mid-market companies without enterprise-level pricing.

Source
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Related pages

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