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CRM & Sales · head to head

Bitrix24 vs Chorus.ai

Bitrix24 logo

Bitrix24

CRM & Sales

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
C

Chorus.ai

Customer Success

Conversation intelligence for sales teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Chorus.ai the Internet Archive's capture of Chorus.ai's homepage on 28 December 2019 named distinct product modules (Analytics, Mobile, Salesforce Integration, Zoom Integration, Permissions) but the product is sold only through a 'Request a Demo' flow with no price figure published; it has since been acquired by ZoomInfo.
  • They diverge on capability: Bitrix24 covers Contact management, Chorus.ai covers Call recording.

Where they differ

Only the attributes on which Bitrix24 and Chorus.ai actually diverge.

Attributes where Bitrix24 and Chorus.ai differ
AttributeBitrix24Chorus.ai
Starting priceFreeOn request
Free tierYesNo
CategoryCRM & SalesCustomer Success
Founded20122015

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Only in Chorus.ai

  • Call recording
  • AI transcription
  • Keyword tracking
  • Deal intelligence
  • Sales coaching
  • Salesforce
  • HubSpot
  • Zoom

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Chorus.ai
  • Team chat, tasks and project management in one suitenot Chorus.ai
  • Telephony and email integrated with customer recordsnot Chorus.ai
  • Document storage and collaborationnot Chorus.ai
  • Workflow automation and HR records on the higher tiersnot Chorus.ai

Chorus.ai

  • Call analysisnot Bitrix24
  • Sales coachingnot Bitrix24
  • Onboardingnot Bitrix24
  • Deal reviewnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Chorus.ai

  • The Internet Archive's capture of Chorus.ai's homepage on 28 December 2019 named distinct product modules (Analytics, Mobile, Salesforce Integration, Zoom Integration, Permissions) but the product is sold only through a 'Request a Demo' flow with no price figure published; it has since been acquired by ZoomInfo.

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Chorus.ai

On request
  • StandardFree
    • Call recording
    • AI transcription
    • Keyword tracking
  • EnterpriseFree
    • All Standard features
    • Advanced coaching
    • Deal intelligence

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Chorus.ai if

  • You need call recording.
  • You work on Web, Ios, Android.
  • You also want ai transcription.
Chorus.ai review

Questions people ask

Is Bitrix24 or Chorus.ai better?
Neither clearly leads. Bitrix24 starts at Free and Chorus.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Chorus.ai?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and On request for Chorus.ai.
Does Bitrix24 or Chorus.ai run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Chorus.ai starts at On request.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Chorus.ai is typically brought in for.
What can Bitrix24 do that Chorus.ai cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Chorus.ai covers Call recording, AI transcription, Keyword tracking, Deal intelligence. Both handle Web support, Ios support, Android support.
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