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Customer Success · head to head

Akita vs Amity

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite
Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review

The short version

  • Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.
  • They diverge on capability: Akita covers Lifecycle stages, Amity covers Playbooks.

Where they differ

Only the attributes on which Akita and Amity actually diverge.

Attributes where Akita and Amity differ
AttributeAkitaAmity
Starting price$160/month$300/month
Founded20182014

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Lifecycle stages
  • Custom metrics
  • Stripe

Only in Amity

  • Playbooks
  • Task management
  • Slack

Both cover

  • Health scores
  • Customer segments
  • Alerts
  • Salesforce
  • HubSpot
  • Intercom
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Amity
  • Building health scores to flag at-risk accountsnot Amity
  • Segmenting customers and triggering automated playbooksnot Amity
  • Identifying expansion revenue opportunitiesnot Amity
  • Task and workflow management for CSMsnot Amity

Amity

  • Customer Successnot Akita
  • Smbnot Akita
  • Ease Of Usenot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Pricing, plan by plan

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Which should you pick?

Choose Akita if

  • You need lifecycle stages.
  • You also want custom metrics.
Akita review

Choose Amity if

  • You need playbooks.
  • You also want task management.
Amity review

Questions people ask

Is Akita or Amity better?
Neither clearly leads. Akita starts at $160/month and Amity at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Amity?
Akita starts at $160/month and Amity at $300/month.
Does Akita or Amity run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Amity is typically brought in for.
What can Akita do that Amity cannot?
Akita covers Lifecycle stages, Custom metrics, Stripe. Amity covers Playbooks, Task management, Slack. Both handle Health scores, Customer segments, Alerts, Salesforce.
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