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Aviso
Aviso: AI Revenue Intelligence
Akita
Customer Success Without the Complexity
As of 30 August 2026, Akita starts at $49/month. Akita is a customer success platform that connects to your existing tools to provide unified customer intelligence, health scoring, and workflow automation with. Softwr lists it under Customer Success. Akita is launched in 2018, available on Web.
Overview
What Akita does
Akita is a customer success platform that connects to your existing tools to provide unified customer intelligence, health scoring, and workflow automation without complexity.
What people use it for
- Centralising customer data and product activity for a customer success team
- Building health scores to flag at-risk accounts
- Segmenting customers and triggering automated playbooks
- Identifying expansion revenue opportunities
- Task and workflow management for CSMs
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Akita.
- No free tier; minimum $49/month for entry
- Tracking events limited to 1M/month on paid plans (unlimited on Enterprise only)
- Additional integrations require $29/month add-on cost
Cross-shopped
What people choose instead of Akita
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- AkitavsChurnZero
ChurnZero: Real-time Customer Success Platform
- AkitavsPlanhat
Planhat: The Beautiful Customer Platform
- AkitavsCatalyst
Catalyst: Customer Success Platform Built by CSMs
Pricing
What Akita costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Small Teams
$49 /mo
- 2 integrations included
- 2 full access users
- 4 read-only users
- 10,000 accounts/contacts limit
- 100,000 other objects limit
- 1M tracking events per month
Growing Teams
$99 /mo
- 4 integrations included
- 4 full access users
- 8 read-only users
- 100,000 accounts/contacts limit
- 1,000,000 other objects limit
- 1M tracking events per month
Enterprise Teams
$499 /mo
- Unlimited integrations
- Unlimited full access users
- Unlimited accounts/contacts
- Unlimited tracking events
- Custom integrations development
- Dedicated success engineer
Capabilities
Features
Health scores
Customer segments
Lifecycle stages
Alerts
Custom metrics
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Intercom
Integration with Intercom
Stripe
Integration with Stripe
Web support
Available on web
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Akita cost?
Akita offers three subscription tiers: Small Teams at $49/month with up to 2 integrations and 6 total users, Growing Teams at $99/month with up to 4 integrations and 12 total users, and Enterprise Teams at $499/month with unlimited integrations and users. Additional integrations cost $29 each and additional users cost $29 each per month.
SourceWhat is the difference between Akita's Small Teams and Growing Teams plans?
The Growing Teams plan ($99/month) doubles the included integrations from 2 to 4 and users from 6 to 12, increases account/contact capacity from 10,000 to 100,000, and enables 1M monthly tracking events. It also includes full API access which is not mentioned for Small Teams. Small Teams costs $49/month.
SourceDoes Akita offer a free trial or discount?
Akita provides a 14-day free trial with no setup or cancellation fees. The platform also offers a 20% discount for annual prepayment compared to month-to-month pricing.
SourceWhat tracking event limits apply on Akita plans?
Small Teams and Growing Teams plans each include 1 million tracking events per month. The Enterprise plan includes unlimited tracking events. Additional event capacity beyond plan limits is not separately purchasable.
SourceBehind it
Who makes Akita
- Company
- Akita
- Based in
- Dublin, Ireland
Keep looking
Where to go from Akita
- Akita alternativesEvery product people weigh against it
- Akita pricingPlans, floors and what the tiers exclude
- Akita badgesWhich rules it meets, and the figure behind each
- All Customer Success softwareThe full category
- Best Customer Success softwareThe shortlist, and how it was cut
Best Customer Success software for
Compare Akita with
- Planhat
- Aviso
- Catalyst
- ChurnZero
- Custify
- ClientSuccess
- Chorus.ai
- Chameleon
- SmartKarrot
- Amity
- Appcues
- Bonjoro
- Apttus
- ClientPoint
- EverAfter
- InMoment
- ClientSuccess
- Bonjoro
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Softwr does not host reviews and shows no star rating for Akita, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Akita
Akita alternatives
What people switch to, and what they give up
Akita pricing
Every tier, and where the cost actually lands
Compare Akita
Put it head to head with anything we hold
Akita badge
Its rating, and an embed for your own site
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