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Software · head to head

Bitrix24 vs Vitally

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Vitally logo

Vitally

Software

Customer Success for High-Growth B2B SaaS

From
$299/month
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Vitally high minimum pricing around $299/month may be prohibitive for early-stage companies
  • They diverge on capability: Bitrix24 covers Contact management, Vitally covers Product analytics.

Where they differ

Only the attributes on which Bitrix24 and Vitally actually diverge.

Attributes where Bitrix24 and Vitally differ
AttributeBitrix24Vitally
Starting priceFree$299/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, API
Founded20122017

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Mobile app
  • Slack
  • Zapier

Only in Vitally

  • Product analytics
  • Health scores
  • Task management
  • Customer hubs
  • Salesforce
  • HubSpot
  • Intercom
  • Segment

Both cover

  • Automation
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Vitally
  • Team chat, tasks and project management in one suitenot Vitally
  • Telephony and email integrated with customer recordsnot Vitally
  • Document storage and collaborationnot Vitally
  • Workflow automation and HR records on the higher tiersnot Vitally

Vitally

  • Customer Successnot Bitrix24
  • Product Analyticsnot Bitrix24
  • B2b Saasnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Vitally

  • High minimum pricing around $299/month may be prohibitive for early-stage companies
  • Custom pricing requires sales conversations, making budget transparency difficult
  • Prefers multi-year contracts, limiting flexibility for shorter commitment terms

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Vitally

$299/month

No published plan breakdown. See the Vitally review.

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Vitally if

  • You need product analytics.
  • You work on Web, API.
  • You also want health scores.
Vitally review

Questions people ask

Is Bitrix24 or Vitally better?
Neither clearly leads. Bitrix24 starts at Free and Vitally at $299/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Vitally?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and $299/month for Vitally.
Does Bitrix24 or Vitally run on more platforms?
Bitrix24 runs on Web, Ios, Android. Vitally runs on Web, API.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Vitally starts at $299/month.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Vitally is typically brought in for.
What can Bitrix24 do that Vitally cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Vitally covers Product analytics, Health scores, Task management, Customer hubs. Both handle Automation, Web support.

Answered from the vendors’ own pages

Vitally: How is Vitally priced?

Vitally starts at approximately $299/month and scales based on account volume, seats, and features. Pricing is custom-quoted, and Vitally prefers multi-year contracts offering 15-30% discounts compared to 12-month terms.

Source
Vitally: What is Vitally's core approach to customer success?

Vitally combines customer data from CRMs, product analytics, billing, and support tools into a single source of truth. The platform centers on work management features like Hubs (team workspaces), Projects, Docs, and AI-powered Playbooks.

Source
Vitally: Does Vitally have AI capabilities?

Yes, Vitally includes an AI Copilot that assists with task automation, playbook generation, and insights across customer success workflows.

Source
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Related pages

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