Softwr

Customer Success · head to head

Akita vs Salesforce

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite
Salesforce logo

Salesforce

All industries

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually
  • They diverge on capability: Akita covers Health scores, Salesforce covers Contact management.

Where they differ

Only the attributes on which Akita and Salesforce actually diverge.

Attributes where Akita and Salesforce differ
AttributeAkitaSalesforce
Starting price$160/month$25/month
PlatformsWebWeb, Ios, Android, Api
CategoryCustomer SuccessAll industries
Founded20181999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Salesforce
  • HubSpot
  • Intercom

Only in Salesforce

  • Contact management
  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Salesforce
  • Building health scores to flag at-risk accountsnot Salesforce
  • Segmenting customers and triggering automated playbooksnot Salesforce
  • Identifying expansion revenue opportunitiesnot Salesforce
  • Task and workflow management for CSMsnot Salesforce

Salesforce

  • Sales managementnot Akita
  • Customer servicenot Akita
  • Marketing automationnot Akita
  • Lead generationnot Akita
  • Analytics & reportingnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Pricing, plan by plan

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Which should you pick?

Choose Akita if

  • You need health scores.
  • You also want customer segments.
Akita review

Choose Salesforce if

  • You need contact management.
  • You work on Web, Ios, Android, Api.
  • You also want opportunity management.
Salesforce review

Questions people ask

Is Akita or Salesforce better?
Neither clearly leads. Akita starts at $160/month and Salesforce at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Salesforce?
Akita starts at $160/month and Salesforce at $25/month.
Does Akita or Salesforce run on more platforms?
Akita runs on Web. Salesforce runs on Web, Ios, Android, Api.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Salesforce is typically brought in for.
What can Akita do that Salesforce cannot?
Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Salesforce covers Contact management, Opportunity management, Lead management, Reports & dashboards.
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