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Customer Success · head to head

Apttus vs Bitrix24

Apttus logo

Apttus

Customer Success

Quote-to-Cash Platform

From
$100/month
Rated
-
Full reviewWebsite
Bitrix24 logo

Bitrix24

CRM & Sales

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Apttus conga (formerly Apttus) lists Conga CPQ on Salesforce AppExchange, its own publisher listing, starting at $35 USD per user per month, with the page also noting buyers can contact Conga directly for other pricing arrangements; Bitrix24 the free plan is limited to 2 users and 5 GB of storage
  • They diverge on capability: Apttus covers CPQ, Bitrix24 covers Contact management.

Where they differ

Only the attributes on which Apttus and Bitrix24 actually diverge.

Attributes where Apttus and Bitrix24 differ
AttributeApttusBitrix24
Starting price$100/monthFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryCustomer SuccessCRM & Sales
Founded20062012

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Apttus

  • CPQ
  • Contract management
  • Pricing optimization
  • Revenue recognition
  • AI recommendations
  • Salesforce
  • Microsoft Dynamics
  • SAP

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Apttus

  • Customer Successnot Bitrix24
  • Quote To Cashnot Bitrix24
  • Enterprise Cpqnot Bitrix24

Bitrix24

  • CRM and sales pipeline management for a small businessnot Apttus
  • Team chat, tasks and project management in one suitenot Apttus
  • Telephony and email integrated with customer recordsnot Apttus
  • Document storage and collaborationnot Apttus
  • Workflow automation and HR records on the higher tiersnot Apttus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Apttus

  • Conga (formerly Apttus) lists Conga CPQ on Salesforce AppExchange, its own publisher listing, starting at $35 USD per user per month, with the page also noting buyers can contact Conga directly for other pricing arrangements

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Pricing, plan by plan

Apttus

$100/month
  • Professional$100/month
    • CPQ
    • Contract management
    • Pricing engine
  • Enterprise$200/month
    • AI pricing
    • Advanced workflows
    • Custom integrations

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Which should you pick?

Choose Apttus if

  • You need cpq.
  • You also want contract management.
Apttus review

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Questions people ask

Is Apttus or Bitrix24 better?
Neither clearly leads. Apttus starts at $100/month and Bitrix24 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Apttus or Bitrix24?
Bitrix24 has a free tier; the other does not. Paid plans start at $100/month for Apttus and Free for Bitrix24.
Does Apttus or Bitrix24 run on more platforms?
Apttus runs on Web. Bitrix24 runs on Web, Ios, Android.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Apttus starts at $100/month.
What is Apttus best used for?
Apttus is most often used for customer success, quote to cash, enterprise cpq. Of those, customer success and quote to cash are not what Bitrix24 is typically brought in for.
What can Apttus do that Bitrix24 cannot?
Apttus covers CPQ, Contract management, Pricing optimization, Revenue recognition. Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Both handle Web support.
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