Customer Success · pricing
Akita pricing
Akita publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, Akita pricing is $49/month across 3 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- $49/month
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
Akita plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Small Teams | $49/month | 8 | Entry tier |
| Growing Teams | $99/month | 9 | +$50/month, 6 more features |
| Enterprise Teams | $499/month | 8 | +$400/month, 8 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Small Teams
$49/monthThe entry tier. It covers 2 integrations included, 2 full access users, 4 read-only users, 10,000 accounts/contacts limit, 100,000 other objects limit, 1m tracking events per month.
Growing Teams
$99/monthOver Small Teams, this tier adds:
- 4 integrations included
- 4 full access users
- 8 read-only users
- 100,000 accounts/contacts limit
- 1,000,000 other objects limit
- Full API access
Enterprise Teams
$499/monthOver Growing Teams, this tier adds:
- Unlimited integrations
- Unlimited full access users
- Unlimited accounts/contacts
- Unlimited tracking events
- Custom integrations development
- Dedicated success engineer
- Free onboarding sessions
- End-user teaching seminars
What the product covers
The full Akita feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Health scores
- Customer segments
- Lifecycle stages
- Alerts
- Custom metrics
Integrations
- Salesforce
- HubSpot
- Intercom
- Stripe
Platform
- Web support
People bring Akita in for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities, task and workflow management for csms. If that is not the job you are buying for, the alternatives to Akita are worth a look before you commit to a tier.
How that compares in Customer Success
Across the 4 customer success tools in this directory that publish a starting price, the median entry point is $128.63/month. Akita starts at $49/month, which puts it below the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Akita (this page) | $49/month | subscription | - | |
| InMoment | On request | quote | - | vs Akita |
| Product Fruits | $83.25/month | Per month by monthly active users | - | vs Akita |
| UserGuiding | Free, then $174/month | Per month by monthly active users | - | vs Akita |
| Bonjoro | Free, then $15/month | Per user per month | - | vs Akita |
| Chameleon | $279/month | Per month by monthly tracked users | - | vs Akita |
| EverAfter | On request | quote | - | vs Akita |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Akita badges page.
Before you pay for Akita
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $49/month and $499/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Akita against the tools that do have one before committing.
Akita runs on web, and is published by Akita of Dublin, Ireland. The full record is on the Akita review, and the rest of the category is under best customer success tools.
Akita pricing questions
- How much does Akita cost?
- Akita publishes 3 tiers, from $49/month for Small Teams up to $499/month for Enterprise Teams. The cheapest paid tier is $49/month.
- Does Akita have a free plan?
- Not on the record we hold: Akita is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Small Teams and Growing Teams on Akita?
- Growing Teams costs $99/month against $49/month, and adds 4 integrations included, 4 full access users, 8 read-only users, 100,000 accounts/contacts limit.
- Is the Enterprise Teams plan on Akita worth it?
- That depends entirely on whether you need what it adds, which on the published record is unlimited integrations, unlimited full access users, unlimited accounts/contacts, unlimited tracking events. It costs $499/month against $49/month for Small Teams. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is Akita expensive for a customer success tool?
- It starts below the middle of its category. Across the 4 customer success tools in this directory that publish a starting price, the median entry point is $128.63/month; Akita starts at $49/month.
- Which customer success tools can I use without paying?
- 2 of the 8 customer success tools listed alongside Akita have a free tier: UserGuiding, Bonjoro.
- What am I actually paying for with Akita?
- The record lists 10 features across 3 areas: other, integrations, platform. In practice it is brought in for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks.
- Does Akita charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Akita prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Akita against before paying?
- The closest customer success tools in this directory are InMoment, Product Fruits, UserGuiding, Bonjoro. Each has a side-by-side comparison with Akita covering price, platforms and features.