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Software · head to head

Akita vs Kapta

Akita logo

Akita

Software

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite
Kapta logo

Kapta

Software

Key Account Management Software

From
$1000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; Kapta the Internet Archive's capture of Kapta's pricing page on 14 October 2019 listed Team at $2,000 per month billed annually (10 account managers, 10 contributors, 50 customer accounts), Professional at $5,000 per month (25/25/250), and Enterprise by contact only; the 14-day free trial excludes refunds after purchase per the page's FAQ.
  • They diverge on capability: Akita covers Customer segments, Kapta covers Account planning.

Where they differ

Only the attributes on which Akita and Kapta actually diverge.

Attributes where Akita and Kapta differ
AttributeAkitaKapta
Starting price$160/month$1000/month
Founded20182014

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Intercom
  • Stripe

Only in Kapta

  • Account planning
  • Stakeholder mapping
  • Voice of customer
  • Action planning
  • Slack
  • Microsoft Dynamics

Both cover

  • Health scores
  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Kapta
  • Building health scores to flag at-risk accountsnot Kapta
  • Segmenting customers and triggering automated playbooksnot Kapta
  • Identifying expansion revenue opportunitiesnot Kapta
  • Task and workflow management for CSMsnot Kapta

Kapta

  • Customer Successnot Akita
  • Key Account Managementnot Akita
  • Strategic Accountsnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Kapta

  • The Internet Archive's capture of Kapta's pricing page on 14 October 2019 listed Team at $2,000 per month billed annually (10 account managers, 10 contributors, 50 customer accounts), Professional at $5,000 per month (25/25/250), and Enterprise by contact only; the 14-day free trial excludes refunds after purchase per the page's FAQ.

Pricing, plan by plan

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Kapta

$1000/month
  • Professional$1000/month
    • Account planning
    • Health scores
    • Stakeholder mapping
  • Enterprise$2500/month
    • Custom workflows
    • Advanced analytics
    • API

Which should you pick?

Choose Akita if

  • You need customer segments.
  • You also want lifecycle stages.
Akita review

Choose Kapta if

  • You need account planning.
  • You also want stakeholder mapping.
Kapta review

Questions people ask

Is Akita or Kapta better?
Neither clearly leads. Akita starts at $160/month and Kapta at $1000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Kapta?
Akita starts at $160/month and Kapta at $1000/month.
Does Akita or Kapta run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Kapta is typically brought in for.
What can Akita do that Kapta cannot?
Akita covers Customer segments, Lifecycle stages, Alerts, Custom metrics. Kapta covers Account planning, Stakeholder mapping, Voice of customer, Action planning. Both handle Health scores, Salesforce, HubSpot, Web support.
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