Softwr

Customer Success · head to head

Akita vs Kapta

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$49/month
Rated
-
Full reviewWebsite
Kapta logo

Kapta

Customer Success

Key Account Management Software

From
$1000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akita no free tier; minimum $49/month for entry; Kapta no pricing information published on website; requires contacting sales
  • They diverge on capability: Akita covers Customer segments, Kapta covers Account planning.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Akita and Kapta actually diverge.

Attributes where Akita and Kapta differ
AttributeAkitaKapta
Starting price$49/month$1000/month
Founded20182014

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Intercom
  • Stripe

Only in Kapta

  • Account planning
  • Stakeholder mapping
  • Voice of customer
  • Action planning
  • Slack
  • Microsoft Dynamics

Both cover

  • Health scores
  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Kapta
  • Building health scores to flag at-risk accountsnot Kapta
  • Segmenting customers and triggering automated playbooksnot Kapta
  • Identifying expansion revenue opportunitiesnot Kapta
  • Task and workflow management for CSMsnot Kapta

Kapta

  • Customer Successnot Akita
  • Key Account Managementnot Akita
  • Strategic Accountsnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • No free tier; minimum $49/month for entry
  • Tracking events limited to 1M/month on paid plans (unlimited on Enterprise only)
  • Additional integrations require $29/month add-on cost

Kapta

  • No pricing information published on website; requires contacting sales
  • No pricing tiers or cost ranges disclosed
  • Enterprise B2B model with custom pricing based on organizational needs

Pricing, plan by plan

Akita

$49/month
  • Small Teams$49/month
    • 2 integrations included
    • 2 full access users
    • 4 read-only users
  • Growing Teams$99/month
    • 4 integrations included
    • 4 full access users
    • 8 read-only users
  • Enterprise Teams$499/month
    • Unlimited integrations
    • Unlimited full access users
    • Unlimited accounts/contacts

Kapta

$1000/month
  • Professional$1000/month
    • Account planning
    • Health scores
    • Stakeholder mapping
  • Enterprise$2500/month
    • Custom workflows
    • Advanced analytics
    • API

Which should you pick?

Choose Akita if

  • You need customer segments.
  • You also want lifecycle stages.
Akita review

Choose Kapta if

  • You need account planning.
  • You also want stakeholder mapping.
Kapta review

Questions people ask

Is Akita or Kapta better?
Neither clearly leads. Akita starts at $49/month and Kapta at $1000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Kapta?
Akita starts at $49/month and Kapta at $1000/month.
Does Akita or Kapta run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Kapta is typically brought in for.
What can Akita do that Kapta cannot?
Akita covers Customer segments, Lifecycle stages, Alerts, Custom metrics. Kapta covers Account planning, Stakeholder mapping, Voice of customer, Action planning. Both handle Health scores, Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

Akita: How much does Akita cost?

Akita offers three subscription tiers: Small Teams at $49/month with up to 2 integrations and 6 total users, Growing Teams at $99/month with up to 4 integrations and 12 total users, and Enterprise Teams at $499/month with unlimited integrations and users. Additional integrations cost $29 each and additional users cost $29 each per month.

Source
Kapta: How much does Kapta cost?

Kapta does not publish pricing on their website. Interested customers must request a demo or contact the company at +1 303 495 6201 or [email protected] to receive pricing information.

Source
Akita: What is the difference between Akita's Small Teams and Growing Teams plans?

The Growing Teams plan ($99/month) doubles the included integrations from 2 to 4 and users from 6 to 12, increases account/contact capacity from 10,000 to 100,000, and enables 1M monthly tracking events. It also includes full API access which is not mentioned for Small Teams. Small Teams costs $49/month.

Source
Kapta: How can I learn about Kapta pricing?

Kapta offers custom enterprise pricing determined through a demo process. Customers can request a demo or contact the sales team directly to discuss pricing based on their organizational needs and scale.

Source
Akita: Does Akita offer a free trial or discount?

Akita provides a 14-day free trial with no setup or cancellation fees. The platform also offers a 20% discount for annual prepayment compared to month-to-month pricing.

Source
Akita: What tracking event limits apply on Akita plans?

Small Teams and Growing Teams plans each include 1 million tracking events per month. The Enterprise plan includes unlimited tracking events. Additional event capacity beyond plan limits is not separately purchasable.

Source
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