Customer Success · head to head
Akita vs ClientPoint
The short version
- Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; ClientPoint pricing page shows no plan tiers or figures; every path leads to Talk with Someone Now or Schedule Demo, so price is available only by contacting sales
- They diverge on capability: Akita covers Health scores, ClientPoint covers Multimedia proposals.
Where they differ
Only the attributes on which Akita and ClientPoint actually diverge.
| Attribute | Akita | ClientPoint |
|---|---|---|
| Starting price | $160/month | $65/month |
| Founded | 2018 | 2009 |
Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Akita
- Health scores
- Customer segments
- Lifecycle stages
- Alerts
- Custom metrics
- Intercom
- Stripe
Only in ClientPoint
- Multimedia proposals
- Video embedding
- E-signatures
- Analytics
- Team collaboration
- Microsoft Dynamics
- DocuSign
Both cover
- Salesforce
- HubSpot
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Akita
- Centralising customer data and product activity for a customer success teamnot ClientPoint
- Building health scores to flag at-risk accountsnot ClientPoint
- Segmenting customers and triggering automated playbooksnot ClientPoint
- Identifying expansion revenue opportunitiesnot ClientPoint
- Task and workflow management for CSMsnot ClientPoint
ClientPoint
- Sales teams building AI-assisted proposal and sales room content who are prepared to go through a sales call for pricingnot Akita
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Akita
- Starts at $49 a month with no free tier, only a 14 day trial
- Tier breakdown above the entry price is not published
ClientPoint
- Pricing page shows no plan tiers or figures; every path leads to Talk with Someone Now or Schedule Demo, so price is available only by contacting sales
Pricing, plan by plan
Akita
$160/month- Starter$160/month
- Health scores
- Basic integrations
- Alerts
- Professional$400/month
- Unlimited integrations
- Custom metrics
- API
ClientPoint
$65/month- Professional$65/month
- Multimedia proposals
- Templates
- Analytics
- Enterprise$125/month
- Custom branding
- Advanced analytics
- API
Which should you pick?
Questions people ask
- Is Akita or ClientPoint better?
- Neither clearly leads. Akita starts at $160/month and ClientPoint at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Akita or ClientPoint?
- Akita starts at $160/month and ClientPoint at $65/month.
- Does Akita or ClientPoint run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- What is Akita best used for?
- Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what ClientPoint is typically brought in for.
- What can Akita do that ClientPoint cannot?
- Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. ClientPoint covers Multimedia proposals, Video embedding, E-signatures, Analytics. Both handle Salesforce, HubSpot, Web support.