Softwr

Customer Success · head to head

Akita vs Chorus.ai

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$49/month
Rated
-
Full reviewWebsite
Chorus.ai logo

Chorus.ai

Customer Success

Conversation intelligence for sales teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akita no free tier; minimum $49/month for entry; Chorus.ai no pricing published on primary domain
  • They diverge on capability: Akita covers Health scores, Chorus.ai covers Call recording.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Akita and Chorus.ai actually diverge.

Attributes where Akita and Chorus.ai differ
AttributeAkitaChorus.ai
Starting price$49/monthOn request
PlatformsWebWeb, Ios, Android
Founded20182015

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Intercom
  • Stripe

Only in Chorus.ai

  • Call recording
  • AI transcription
  • Keyword tracking
  • Deal intelligence
  • Sales coaching
  • Zoom
  • Microsoft Teams
  • Outreach

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Chorus.ai
  • Building health scores to flag at-risk accountsnot Chorus.ai
  • Segmenting customers and triggering automated playbooksnot Chorus.ai
  • Identifying expansion revenue opportunitiesnot Chorus.ai
  • Task and workflow management for CSMsnot Chorus.ai

Chorus.ai

  • Call analysisnot Akita
  • Sales coachingnot Akita
  • Onboardingnot Akita
  • Deal reviewnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • No free tier; minimum $49/month for entry
  • Tracking events limited to 1M/month on paid plans (unlimited on Enterprise only)
  • Additional integrations require $29/month add-on cost

Chorus.ai

  • No pricing published on primary domain
  • Site references ZoomInfo pricing page but Chorus AI pricing not independently found
  • No list pricing or tier structure disclosed

Pricing, plan by plan

Akita

$49/month
  • Small Teams$49/month
    • 2 integrations included
    • 2 full access users
    • 4 read-only users
  • Growing Teams$99/month
    • 4 integrations included
    • 4 full access users
    • 8 read-only users
  • Enterprise Teams$499/month
    • Unlimited integrations
    • Unlimited full access users
    • Unlimited accounts/contacts

Chorus.ai

On request
  • StandardFree
    • Call recording
    • AI transcription
    • Keyword tracking
  • EnterpriseFree
    • All Standard features
    • Advanced coaching
    • Deal intelligence

Which should you pick?

Choose Akita if

  • You need health scores.
  • You also want customer segments.
Akita review

Choose Chorus.ai if

  • You need call recording.
  • You work on Web, Ios, Android.
  • You also want ai transcription.
Chorus.ai review

Questions people ask

Is Akita or Chorus.ai better?
Neither clearly leads. Akita starts at $49/month and Chorus.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Chorus.ai?
Akita starts at $49/month and Chorus.ai at On request.
Does Akita or Chorus.ai run on more platforms?
Akita runs on Web. Chorus.ai runs on Web, Ios, Android.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Chorus.ai is typically brought in for.
What can Akita do that Chorus.ai cannot?
Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Chorus.ai covers Call recording, AI transcription, Keyword tracking, Deal intelligence. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

Akita: How much does Akita cost?

Akita offers three subscription tiers: Small Teams at $49/month with up to 2 integrations and 6 total users, Growing Teams at $99/month with up to 4 integrations and 12 total users, and Enterprise Teams at $499/month with unlimited integrations and users. Additional integrations cost $29 each and additional users cost $29 each per month.

Source
Chorus.ai: How much does Chorus AI cost?

Chorus AI does not publish pricing on its website. The vendor directs customers to contact sales for pricing information.

Source
Akita: What is the difference between Akita's Small Teams and Growing Teams plans?

The Growing Teams plan ($99/month) doubles the included integrations from 2 to 4 and users from 6 to 12, increases account/contact capacity from 10,000 to 100,000, and enables 1M monthly tracking events. It also includes full API access which is not mentioned for Small Teams. Small Teams costs $49/month.

Source
Chorus.ai: Does Chorus AI offer a free trial?

No free trial or pricing tiers are published on chorus.ai. Contact the sales team to discuss trial access and pricing.

Source
Akita: Does Akita offer a free trial or discount?

Akita provides a 14-day free trial with no setup or cancellation fees. The platform also offers a 20% discount for annual prepayment compared to month-to-month pricing.

Source
Akita: What tracking event limits apply on Akita plans?

Small Teams and Growing Teams plans each include 1 million tracking events per month. The Enterprise plan includes unlimited tracking events. Additional event capacity beyond plan limits is not separately purchasable.

Source
Share

Related pages

More on Akita

More on Chorus.ai

Keep looking

Other head to heads