Softwr

Software · head to head

Bitrix24 vs ChurnZero

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
ChurnZero logo

ChurnZero

Software

Real-time Customer Success Platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; ChurnZero pricing not published and is sold by quote only, requires sales contact
  • They diverge on capability: Bitrix24 covers Contact management, ChurnZero covers Real-time alerts.

Where they differ

Only the attributes on which Bitrix24 and ChurnZero actually diverge.

Attributes where Bitrix24 and ChurnZero differ
AttributeBitrix24ChurnZero
Starting priceFreeOn request
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded20122015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Zapier

Only in ChurnZero

  • Real-time alerts
  • In-app messaging
  • Customer health scores
  • Journey automation
  • NPS surveys
  • Salesforce
  • HubSpot
  • Intercom

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot ChurnZero
  • Team chat, tasks and project management in one suitenot ChurnZero
  • Telephony and email integrated with customer recordsnot ChurnZero
  • Document storage and collaborationnot ChurnZero
  • Workflow automation and HR records on the higher tiersnot ChurnZero

ChurnZero

  • Customer success and churn preventionnot Bitrix24
  • Customer health scoring and proactive risk detectionnot Bitrix24
  • Automated customer engagement through AI agentsnot Bitrix24
  • Customer renewal forecastingnot Bitrix24
  • NPS and satisfaction surveysnot Bitrix24
  • Multi-platform customer communication and collaborationnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

ChurnZero

  • Pricing not published and is sold by quote only, requires sales contact

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

ChurnZero

On request

No published plan breakdown. See the ChurnZero review.

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose ChurnZero if

  • You need real-time alerts.
  • You also want in-app messaging.
ChurnZero review

Questions people ask

Is Bitrix24 or ChurnZero better?
Neither clearly leads. Bitrix24 starts at Free and ChurnZero at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or ChurnZero?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and On request for ChurnZero.
Does Bitrix24 or ChurnZero run on more platforms?
Bitrix24 runs on Web, Ios, Android. ChurnZero runs on Web.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. ChurnZero starts at On request.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what ChurnZero is typically brought in for.
What can Bitrix24 do that ChurnZero cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. ChurnZero covers Real-time alerts, In-app messaging, Customer health scores, Journey automation. Both handle Slack, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Bitrix24

More on ChurnZero

Keep looking

Other head to heads