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Software · head to head

Amity vs Bitrix24

Amity logo

Amity

Software

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Bitrix24 the free plan is limited to 2 users and 5 GB of storage
  • They diverge on capability: Amity covers Health scores, Bitrix24 covers Contact management.

Where they differ

Only the attributes on which Amity and Bitrix24 actually diverge.

Attributes where Amity and Bitrix24 differ
AttributeAmityBitrix24
Starting price$300/monthFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
Founded20142012

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • Salesforce
  • HubSpot
  • Intercom

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Zapier

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot Bitrix24
  • Smbnot Bitrix24
  • Ease Of Usenot Bitrix24

Bitrix24

  • CRM and sales pipeline management for a small businessnot Amity
  • Team chat, tasks and project management in one suitenot Amity
  • Telephony and email integrated with customer recordsnot Amity
  • Document storage and collaborationnot Amity
  • Workflow automation and HR records on the higher tiersnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Questions people ask

Is Amity or Bitrix24 better?
Neither clearly leads. Amity starts at $300/month and Bitrix24 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Bitrix24?
Bitrix24 has a free tier; the other does not. Paid plans start at $300/month for Amity and Free for Bitrix24.
Does Amity or Bitrix24 run on more platforms?
Amity runs on Web. Bitrix24 runs on Web, Ios, Android.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Amity starts at $300/month.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Bitrix24 is typically brought in for.
What can Amity do that Bitrix24 cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Both handle Slack, Web support.
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