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CRM & Sales · head to head

Agile CRM vs Akita

Agile CRM logo

Agile CRM

CRM & Sales

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite
Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.; Akita starts at $49 a month with no free tier, only a 14 day trial
  • They diverge on capability: Agile CRM covers Contact management, Akita covers Health scores.

Where they differ

Only the attributes on which Agile CRM and Akita actually diverge.

Attributes where Agile CRM and Akita differ
AttributeAgile CRMAkita
Starting priceFree$160/month
Free tierYesNo
CategoryCRM & SalesCustomer Success
Founded20092018

Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Contact management
  • Lead scoring
  • Email automation
  • Marketing automation
  • Service desk
  • Web forms
  • Analytics
  • Zapier

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Salesforce
  • HubSpot
  • Intercom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Sales managementnot Akita
  • Marketing automationnot Akita
  • Customer servicenot Akita

Akita

  • Centralising customer data and product activity for a customer success teamnot Agile CRM
  • Building health scores to flag at-risk accountsnot Agile CRM
  • Segmenting customers and triggering automated playbooksnot Agile CRM
  • Identifying expansion revenue opportunitiesnot Agile CRM
  • Task and workflow management for CSMsnot Agile CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Which should you pick?

Choose Agile CRM if

  • You need contact management.
  • You want to start without paying.
  • You also want lead scoring.
Agile CRM review

Choose Akita if

  • You need health scores.
  • You also want customer segments.
Akita review

Questions people ask

Is Agile CRM or Akita better?
Neither clearly leads. Agile CRM starts at Free and Akita at $160/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or Akita?
Agile CRM has a free tier; the other does not. Paid plans start at Free for Agile CRM and $160/month for Akita.
Does Agile CRM or Akita run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. Akita starts at $160/month.
What is Agile CRM best used for?
Agile CRM is most often used for sales management, marketing automation, customer service. Of those, sales management and marketing automation are not what Akita is typically brought in for.
What can Agile CRM do that Akita cannot?
Agile CRM covers Contact management, Lead scoring, Email automation, Marketing automation. Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Both handle Web support.
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