Softwr

Customer Success · head to head

Akita vs ChurnZero

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$49/month
Rated
-
Full reviewWebsite
ChurnZero logo

ChurnZero

Customer Success

Real-time Customer Success Platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akita no free tier; minimum $49/month for entry; ChurnZero no pricing tiers or rates published on website
  • They diverge on capability: Akita covers Health scores, ChurnZero covers Real-time alerts.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Akita and ChurnZero actually diverge.

Attributes where Akita and ChurnZero differ
AttributeAkitaChurnZero
Starting price$49/monthOn request
Pricing modelsubscriptionUnknown
Founded20182015

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Stripe

Only in ChurnZero

  • Real-time alerts
  • In-app messaging
  • Customer health scores
  • Journey automation
  • NPS surveys
  • Slack

Both cover

  • Salesforce
  • HubSpot
  • Intercom
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot ChurnZero
  • Building health scores to flag at-risk accountsnot ChurnZero
  • Segmenting customers and triggering automated playbooksnot ChurnZero
  • Identifying expansion revenue opportunitiesnot ChurnZero
  • Task and workflow management for CSMsnot ChurnZero

ChurnZero

  • Customer success and churn preventionnot Akita
  • Customer health scoring and proactive risk detectionnot Akita
  • Automated customer engagement through AI agentsnot Akita
  • Customer renewal forecastingnot Akita
  • NPS and satisfaction surveysnot Akita
  • Multi-platform customer communication and collaborationnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • No free tier; minimum $49/month for entry
  • Tracking events limited to 1M/month on paid plans (unlimited on Enterprise only)
  • Additional integrations require $29/month add-on cost

ChurnZero

  • No pricing tiers or rates published on website
  • Vendor requires 'Book a Demo' to discuss pricing with sales team
  • Pricing model not disclosed online

Pricing, plan by plan

Akita

$49/month
  • Small Teams$49/month
    • 2 integrations included
    • 2 full access users
    • 4 read-only users
  • Growing Teams$99/month
    • 4 integrations included
    • 4 full access users
    • 8 read-only users
  • Enterprise Teams$499/month
    • Unlimited integrations
    • Unlimited full access users
    • Unlimited accounts/contacts

ChurnZero

On request

No published plan breakdown. See the ChurnZero review.

Which should you pick?

Choose Akita if

  • You need health scores.
  • You also want customer segments.
Akita review

Choose ChurnZero if

  • You need real-time alerts.
  • You also want in-app messaging.
ChurnZero review

Questions people ask

Is Akita or ChurnZero better?
Neither clearly leads. Akita starts at $49/month and ChurnZero at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or ChurnZero?
Akita starts at $49/month and ChurnZero at On request.
Does Akita or ChurnZero run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what ChurnZero is typically brought in for.
What can Akita do that ChurnZero cannot?
Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. ChurnZero covers Real-time alerts, In-app messaging, Customer health scores, Journey automation. Both handle Salesforce, HubSpot, Intercom, Web support.

Answered from the vendors’ own pages

Akita: How much does Akita cost?

Akita offers three subscription tiers: Small Teams at $49/month with up to 2 integrations and 6 total users, Growing Teams at $99/month with up to 4 integrations and 12 total users, and Enterprise Teams at $499/month with unlimited integrations and users. Additional integrations cost $29 each and additional users cost $29 each per month.

Source
ChurnZero: How much does ChurnZero cost?

ChurnZero does not publish pricing online. You must book a demo through their website to discuss rates and plans with the sales team.

Source
Akita: What is the difference between Akita's Small Teams and Growing Teams plans?

The Growing Teams plan ($99/month) doubles the included integrations from 2 to 4 and users from 6 to 12, increases account/contact capacity from 10,000 to 100,000, and enables 1M monthly tracking events. It also includes full API access which is not mentioned for Small Teams. Small Teams costs $49/month.

Source
ChurnZero: What is ChurnZero's pricing model?

ChurnZero's pricing model is not publicly disclosed on their website, suggesting custom pricing based on organization size, feature requirements, or usage.

Source
Akita: Does Akita offer a free trial or discount?

Akita provides a 14-day free trial with no setup or cancellation fees. The platform also offers a 20% discount for annual prepayment compared to month-to-month pricing.

Source
ChurnZero: Does ChurnZero offer a free trial?

Trial terms are not specified on the public website. You must book a demo to inquire about trial availability and evaluate the platform.

Source
Akita: What tracking event limits apply on Akita plans?

Small Teams and Growing Teams plans each include 1 million tracking events per month. The Enterprise plan includes unlimited tracking events. Additional event capacity beyond plan limits is not separately purchasable.

Source
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