Software · head to head
Gong vs Outreach
The short version
- Each has a real cost: Gong pricing not published; custom quotes and high platform fees make budget forecasting difficult; Outreach pricing not transparent, requiring custom quotes for most implementations
- They diverge on capability: Gong covers Call recording, Outreach covers Sales engagement.
Where they differ
Only the attributes on which Gong and Outreach actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Gong
- Call recording
- AI transcription
- Deal intelligence
- Market intelligence
- Team coaching
- HubSpot
- Microsoft Teams
- ISO 27001
Only in Outreach
- Sales engagement
- Conversation intelligence
- Revenue intelligence
- Pipeline management
- Analytics & reporting
- Microsoft Dynamics
- SSO
Both cover
- Salesforce
- Zoom
- Slack
- SOC 2 Type II
- GDPR compliant
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Gong
- Call analysisnot Outreach
- Deal forecastingnot Outreach
- Sales coachingnot Outreach
- Win/loss analysisnot Outreach
Outreach
- Sales outreachnot Gong
- Pipeline managementnot Gong
- Revenue forecastingnot Gong
- Team performancenot Gong
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Gong
- Pricing not published; custom quotes and high platform fees make budget forecasting difficult
- Built for sales calls only; limited contact center and multi-channel conversation coverage
- Forecasting and Engage modules use keyword-based analysis with 20-30 minute processing delay, not generative AI
- Conversation analysis cannot capture internal buyer meetings or decision-making discussions
Outreach
- Pricing not transparent, requiring custom quotes for most implementations
- Complex setup requiring deep Salesforce configuration and customization
- Primarily designed for enterprise SDR and sales teams, less suitable for small businesses
Pricing, plan by plan
Gong
$1600/user-per-yearNo published plan breakdown. See the Gong review.
Outreach
$100/month- Standard$100/month
- Email sequencing
- Task management
- Basic analytics
- ProfessionalFree
- All Standard features
- Conversation intelligence
- Advanced analytics
- EnterpriseFree
- All Professional features
- Revenue intelligence
- Custom integrations
Which should you pick?
Choose Gong if
- You need call recording.
- You work on Web, Cloud-based SaaS.
- You also want ai transcription.
Questions people ask
- Is Gong or Outreach better?
- Neither clearly leads. Gong starts at $1600/user-per-year and Outreach at $100/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Gong or Outreach?
- Gong starts at $1600/user-per-year and Outreach at $100/month.
- Does Gong or Outreach run on more platforms?
- Gong runs on Web, Cloud-based SaaS. Outreach runs on Web.
- What is Gong best used for?
- Gong is most often used for call analysis, deal forecasting, sales coaching, win/loss analysis. Of those, call analysis and deal forecasting are not what Outreach is typically brought in for.
- What can Gong do that Outreach cannot?
- Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. Outreach covers Sales engagement, Conversation intelligence, Revenue intelligence, Pipeline management. Both handle Salesforce, Zoom, Slack, SOC 2 Type II.
Answered from the vendors’ own pages
Gong: How much does Gong cost?
Gong pricing starts around $1,600 per user per year, with a mandatory platform fee of $5,000-$50,000 annually. Exact pricing is custom and requires a sales consultation.
SourceOutreach: What channels does Outreach support for sales engagement?
Outreach enables outreach across email, phone calls, SMS, and social media with multi-channel sequencing and automated cadences.
SourceGong: Does Gong integrate with Salesforce?
Yes. Gong integrates with Salesforce via REST API to import account data and export conversation summaries, enabling searchable calls by CRM fields.
SourceOutreach: Does Outreach integrate with Salesforce?
Yes, Outreach deeply integrates with Salesforce to automatically log emails, calls, and tasks back to CRM records, keeping both platforms synchronized.
SourceGong: What conversations can Gong capture?
Gong was built primarily for sales call analysis and captures calls through integrations with major dialer systems. Coverage for contact center and multi-channel conversations is limited.
SourceOutreach: Can Outreach sync with calendar systems?
Yes, Outreach syncs calendar events to Salesforce as Events records, supporting two-way synchronization between Outreach meetings and Salesforce Events.
SourceGong: Does Gong have an on-premise option?
Gong is a cloud-based SaaS platform without an on-premise deployment option. All conversation analysis and storage occurs in Gong's cloud infrastructure.
Source