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Software · head to head

Acquire vs Gladly

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire pricing is not published on any tier; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Acquire covers Live chat, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Acquire and Gladly actually diverge.

Attributes where Acquire and Gladly differ
AttributeAcquireGladly
Starting price$50/month$180/month
Founded20152014

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Zendesk
  • HubSpot
  • Slack

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • IVR
  • Shopify
  • Magento
  • Kustomer

Both cover

  • Knowledge base
  • Salesforce
  • SOC2
  • GDPR
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Gladly
  • Omnichannel support across chat, SMS, email and voicenot Gladly
  • Video and cobrowsing sessions with customersnot Gladly
  • Routing and SLAs across a support queuenot Gladly
  • Call deflection from phone into digital channelsnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Acquire
  • Handling support conversations across voice, messaging and emailnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Acquire or Gladly better?
Neither clearly leads. Acquire starts at $50/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Gladly?
Acquire starts at $50/month and Gladly at $180/month.
Does Acquire or Gladly run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Gladly is typically brought in for.
What can Acquire do that Gladly cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Knowledge base, Salesforce, SOC2, GDPR.
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