Live Chat & Chatbots · head to head
Acquire vs Crisp
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
Crisp
Live Chat & Chatbots
Customer messaging platform for startups and SMBs
- From
- Free
- Rated
- -
The short version
- Only Crisp has a free tier, so it costs nothing to try first.
- Each has a real cost: Acquire pricing is not published on any tier; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
- They diverge on capability: Acquire covers Co-browsing, Crisp covers Shared inbox.
Where they differ
Only the attributes on which Acquire and Crisp actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots), founded (2015).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Salesforce
- Zendesk
- HubSpot
- Microsoft Dynamics
Only in Crisp
- Shared inbox
- Chatbots
- Video calls
- CRM
- WordPress
- Shopify
- Zapier
- Segment
Both cover
- Live chat
- Knowledge base
- Slack
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Crisp
- Omnichannel support across chat, SMS, email and voicenot Crisp
- Video and cobrowsing sessions with customersnot Crisp
- Routing and SLAs across a support queuenot Crisp
- Call deflection from phone into digital channelsnot Crisp
Crisp
- Growing startups needing affordable all-in-one customer support with AI automationnot Acquire
- Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Crisp
- Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
- Free tier customer profile limit of 100; higher limits require upgrade
- Omnichannel support and workflow automation excluded from Free and Mini tiers
- White labelling only available in Plus tier ($295+/month)
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Crisp
FreeNo published plan breakdown. See the Crisp review.
Which should you pick?
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want video chat.
Choose Crisp if
- You need shared inbox.
- You want to start without paying.
- You work on Cloud-based SaaS.
- You also want chatbots.
Questions people ask
- Is Acquire or Crisp better?
- Neither clearly leads. Acquire starts at $50/month and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Crisp?
- Crisp has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Crisp.
- Does Acquire or Crisp run on more platforms?
- Acquire runs on Web, Ios, Android. Crisp runs on Cloud-based SaaS.
- Can I use Crisp for free?
- Yes. Crisp has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Crisp is typically brought in for.
- What can Acquire do that Crisp cannot?
- Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Crisp covers Shared inbox, Chatbots, Video calls, CRM. Both handle Live chat, Knowledge base, Slack, GDPR.