Software · head to head
Acquire vs Comm100
The short version
- Each has a real cost: Acquire pricing is not published on any tier; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- They diverge on capability: Acquire covers Co-browsing, Comm100 covers Chatbots.
Where they differ
Only the attributes on which Acquire and Comm100 actually diverge.
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- HubSpot
- Slack
- GDPR
Only in Comm100
- Chatbots
- Ticketing
- Audio/video chat
- Social messaging
- SAP
- Oracle
- ISO27001
Both cover
- Live chat
- Knowledge base
- Salesforce
- Zendesk
- Microsoft Dynamics
- SOC2
- PCI DSS
- HIPAA
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Comm100
- Omnichannel support across chat, SMS, email and voicenot Comm100
- Video and cobrowsing sessions with customersnot Comm100
- Routing and SLAs across a support queuenot Comm100
- Call deflection from phone into digital channelsnot Comm100
Comm100
- Live chat and messaging support with agent routingnot Acquire
- Running chat campaigns and AI assisted support on a websitenot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Comm100
- Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- The Startup plan at $39 per agent per month excludes chat routing and audio video chat
- Every AI product is a separate add on quoted by sales rather than included in a plan
- Pricing is per agent, so cost scales with headcount rather than conversation volume
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Comm100
$29/month- Team$29/month
- Live chat
- Basic routing
- Reports
- Business$59/month
- Omnichannel
- AI chatbot
- Custom fields
- Enterprise$undefined/month
- On-premise option
- Advanced security
- Custom SLA
Which should you pick?
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want video chat.
Choose Comm100 if
- You need chatbots.
- You work on Web, Ios, Android.
- You also want ticketing.
Questions people ask
- Is Acquire or Comm100 better?
- Neither clearly leads. Acquire starts at $50/month and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Comm100?
- Acquire starts at $50/month and Comm100 at $29/month.
- Does Acquire or Comm100 run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Comm100 is typically brought in for.
- What can Acquire do that Comm100 cannot?
- Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Comm100 covers Chatbots, Ticketing, Audio/video chat, Social messaging. Both handle Live chat, Knowledge base, Salesforce, Zendesk.