Live Chat & Chatbots · head to head
Acquire vs Amazon Lex
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
Amazon Lex
Live Chat & Chatbots
AWS conversational AI service
- From
- $0.00075/per text request
- Rated
- -
The short version
- Each has a real cost: Acquire pricing is not published on any tier; Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
- They diverge on capability: Acquire covers Live chat, Amazon Lex covers Speech recognition.
Where they differ
Only the attributes on which Acquire and Amazon Lex actually diverge.
| Attribute | Acquire | Amazon Lex |
|---|---|---|
| Starting price | $50/month | $0.00075/per text request |
| Pricing model | subscription | usage-based |
| Platforms | Web, Ios, Android | Web, AWS Cloud |
| Founded | 2015 | 2006 |
Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Salesforce
- Zendesk
Only in Amazon Lex
- Speech recognition
- Natural language understanding
- Voice and text
- Lambda integration
- AWS services
- Lambda
- DynamoDB
- SNS
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Amazon Lex
- Omnichannel support across chat, SMS, email and voicenot Amazon Lex
- Video and cobrowsing sessions with customersnot Amazon Lex
- Routing and SLAs across a support queuenot Amazon Lex
- Call deflection from phone into digital channelsnot Amazon Lex
Amazon Lex
- Building conversational chatbots leveraging Alexa deep learning enginenot Acquire
- Voice and text-based NLU applications requiring automatic speech recognitionnot Acquire
- Custom conversational interfaces integrated into existing applicationsnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Amazon Lex
- Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
- Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
- Variable costs can accumulate quickly for high-volume applications
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Amazon Lex
$0.00075/per text requestNo published plan breakdown. See the Amazon Lex review.
Which should you pick?
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Choose Amazon Lex if
- You need speech recognition.
- You work on Web, AWS Cloud.
- You also want natural language understanding.
Questions people ask
- Is Acquire or Amazon Lex better?
- Neither clearly leads. Acquire starts at $50/month and Amazon Lex at $0.00075/per text request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Amazon Lex?
- Acquire starts at $50/month and Amazon Lex at $0.00075/per text request.
- Does Acquire or Amazon Lex run on more platforms?
- Acquire runs on Web, Ios, Android. Amazon Lex runs on Web, AWS Cloud.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Amazon Lex is typically brought in for.
- What can Acquire do that Amazon Lex cannot?
- Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Both handle Web support.