Live Chat & Chatbots · head to head
Acquire vs LiveChat
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
LiveChat
Live Chat & Chatbots
Customer service software that delights
- From
- $20/month
- Rated
- -
The short version
- Each has a real cost: Acquire pricing is not published on any tier; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
- They diverge on capability: Acquire covers Co-browsing, LiveChat covers Ticketing.
Where they differ
Only the attributes on which Acquire and LiveChat actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Zendesk
- Slack
- Microsoft Dynamics
Only in LiveChat
- Ticketing
- Chat routing
- Analytics
- Canned responses
- File sharing
- Shopify
- WordPress
- Zapier
Both cover
- Live chat
- Salesforce
- HubSpot
- GDPR
- PCI DSS
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot LiveChat
- Omnichannel support across chat, SMS, email and voicenot LiveChat
- Video and cobrowsing sessions with customersnot LiveChat
- Routing and SLAs across a support queuenot LiveChat
- Call deflection from phone into digital channelsnot LiveChat
LiveChat
- Live chat support on a website with agent routingnot Acquire
- Handling customer conversations across chat, SMS and messaging channelsnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
LiveChat
- The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
- Pricing is per agent, so support cost scales with headcount rather than with conversation volume
- AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
- Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
- SSO, white labelling and HIPAA compliance are Enterprise only
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
LiveChat
$20/month- Starter$20/month
- 60-day chat history
- Basic customization
- Ticketing system
- Team$41/month
- Unlimited history
- Advanced reporting
- Branding removal
- Business$59/month
- Staffing prediction
- Work scheduler
- Apple Business Chat
- Enterprise$undefined/month
- Dedicated account manager
- Product training
- SSO
Which should you pick?
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want video chat.
Choose LiveChat if
- You need ticketing.
- You work on Web, Ios, Android, Desktop.
- You also want chat routing.
Questions people ask
- Is Acquire or LiveChat better?
- Neither clearly leads. Acquire starts at $50/month and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or LiveChat?
- Acquire starts at $50/month and LiveChat at $20/month.
- Does Acquire or LiveChat run on more platforms?
- Acquire runs on Web, Ios, Android. LiveChat runs on Web, Ios, Android, Desktop.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what LiveChat is typically brought in for.
- What can Acquire do that LiveChat cannot?
- Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. LiveChat covers Ticketing, Chat routing, Analytics, Canned responses. Both handle Live chat, Salesforce, HubSpot, GDPR.