Softwr

Customer Support · head to head

Gladly vs Kore.ai

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Kore.ai logo

Kore.ai

Live Chat & Chatbots

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
  • They diverge on capability: Gladly covers Lifelong conversation, Kore.ai covers Conversational AI.

Where they differ

Only the attributes on which Gladly and Kore.ai actually diverge.

Attributes where Gladly and Kore.ai differ
AttributeGladlyKore.ai
Starting price$180/monthOn request
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging, Voice, IVR
CategoryCustomer SupportLive Chat & Chatbots

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), founded (2014).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • SAP
  • Oracle
  • API
  • Mobile support

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Kore.ai
  • Handling support conversations across voice, messaging and emailnot Kore.ai

Kore.ai

  • Customer engagementnot Gladly
  • Lead generationnot Gladly
  • Customer supportnot Gladly
  • Sales automationnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Questions people ask

Is Gladly or Kore.ai better?
Neither clearly leads. Gladly starts at $180/month and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Kore.ai?
Gladly starts at $180/month and Kore.ai at On request.
Does Gladly or Kore.ai run on more platforms?
Gladly runs on Web, Ios, Android. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Kore.ai is typically brought in for.
What can Gladly do that Kore.ai cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Both handle Salesforce, Web support.
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