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Software · head to head

Acquire vs Groove

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire pricing is not published on any tier; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Acquire covers Co-browsing, Groove covers Shared inbox.

Where they differ

Only the attributes on which Acquire and Groove actually diverge.

Attributes where Acquire and Groove differ
AttributeAcquireGroove
Starting price$50/month$12/month
Founded20152011

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Zendesk
  • HubSpot
  • Microsoft Dynamics
  • SOC2

Only in Groove

  • Shared inbox
  • Automation rules
  • Reporting
  • Collision detection
  • Zapier
  • Trello
  • Jira
  • SSL

Both cover

  • Live chat
  • Knowledge base
  • Salesforce
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Groove
  • Omnichannel support across chat, SMS, email and voicenot Groove
  • Video and cobrowsing sessions with customersnot Groove
  • Routing and SLAs across a support queuenot Groove
  • Call deflection from phone into digital channelsnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Acquire
  • Handling email, chat and messaging support in one queuenot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want automation rules.
Groove review

Questions people ask

Is Acquire or Groove better?
Neither clearly leads. Acquire starts at $50/month and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Groove?
Acquire starts at $50/month and Groove at $12/month.
Does Acquire or Groove run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Groove is typically brought in for.
What can Acquire do that Groove cannot?
Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Groove covers Shared inbox, Automation rules, Reporting, Collision detection. Both handle Live chat, Knowledge base, Salesforce, Slack.
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Related pages

More on Acquire

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