Gladlyvs
Kustomer
Kustomer: The future of customer service
Gladly
Radically personal customer service
As of 30 August 2026, Gladly starts at $180/month. Gladly is a customer service platform that treats conversations as a lifelong conversation with each customer, not as a series of tickets. Softwr lists it under Customer Support. Gladly is made by Gladly Inc, launched in 2014, available on Web, iOS, Android.
Overview
What Gladly does
Gladly is a customer service platform that treats conversations as a lifelong conversation with each customer, not as a series of tickets.
What people use it for
- Customer service built around a single customer record rather than tickets
- Handling support conversations across voice, messaging and email
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Gladly.
- No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
- The pricing page presents outcome statistics in place of any cost information
- Every route to a figure goes through a demo or sales conversation
Cross-shopped
What people choose instead of Gladly
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- GladlyvsFront
Front: Where teams collaborate on customer communication
- GladlyvsGroove
Groove: Simple, powerful support for growing businesses
- GladlyvsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What Gladly costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Hero
$180 /mo
- All channels
- Customer timeline
- Knowledge base
- Basic reporting
Superhero
$210 /mo
- Everything in Hero
- Custom reporting
- Advanced rules
- API access
Capabilities
Features
Lifelong conversation
Omnichannel support
Customer timeline
Task management
Knowledge base
IVR
Shopify
Integration with Shopify
Salesforce
Integration with Salesforce
Magento
Integration with Magento
Kustomer
Integration with Kustomer
Stripe
Integration with Stripe
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Gladly cost?
Gladly does not publish pricing on its website. The vendor directs prospective customers to request a demo or contact the sales team for custom pricing tailored to organizational needs.
SourceBehind it
Who makes Gladly
- Company
- Gladly Inc
- Based in
- San Francisco, CA
Keep looking
Where to go from Gladly
- Gladly alternativesEvery product people weigh against it
- Gladly pricingPlans, floors and what the tiers exclude
- Gladly badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Gladly with
- Kustomer
- Freshdesk
- Front
- Groove
- HelpCrunch
- Klaus
- Plain
- Richpanel
- Zoho Desk
- Cresta
- Forethought
- HappyFox
- Salesforce Service Cloud
- Sprinklr Service
- 8x8 Contact Center
- Alvaria
- Ameyo
- Zoho Desk
Other Customer Support software
Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
Pricing on request12 researched notesAI resolution and ticket triage layered on top of an existing helpdesk
Pricing on request12 researched notesCompliant outbound dialling and contact centre infrastructure, under new ownership since October 2025
Pricing on request13 researched notesOmnichannel contact centre software available on-premise, cloud or hybrid
Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for Gladly, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Gladly
Gladly alternatives
What people switch to, and what they give up
Gladly pricing
Every tier, and where the cost actually lands
Compare Gladly
Put it head to head with anything we hold
Gladly badge
Its rating, and an embed for your own site
Best Customer Support software alternatives
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quoteCompliant outbound dialling and contact centre infrastructure, under new ownership since October 2025
quoteReal-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
quote
Indian customer experience platform for high-volume contact centres in travel, BFSI and retail
quote
Real-time guidance that prompts contact centre agents mid-call rather than scoring them afterwards
quote
Workforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom
Per user per month