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Software · head to head

Acquire vs Kustomer

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire pricing is not published on any tier; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: Acquire covers Live chat, Kustomer covers Unified customer view.

Where they differ

Only the attributes on which Acquire and Kustomer actually diverge.

Attributes where Acquire and Kustomer differ
AttributeAcquireKustomer
Starting price$50/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb, Cloud

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Salesforce
  • Zendesk
  • HubSpot

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Analytics
  • Shopify
  • Magento
  • Facebook

Both cover

  • Knowledge base
  • SOC2
  • GDPR
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Kustomer
  • Omnichannel support across chat, SMS, email and voicenot Kustomer
  • Video and cobrowsing sessions with customersnot Kustomer
  • Routing and SLAs across a support queuenot Kustomer
  • Call deflection from phone into digital channelsnot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Acquire
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Acquire
  • Enterprises seeking customer 360 views and advanced workflow automationnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is Acquire or Kustomer better?
Neither clearly leads. Acquire starts at $50/month and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Kustomer?
Acquire starts at $50/month and Kustomer at On request.
Does Acquire or Kustomer run on more platforms?
Acquire runs on Web, Ios, Android. Kustomer runs on Web, Cloud.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Kustomer is typically brought in for.
What can Acquire do that Kustomer cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle Knowledge base, SOC2, GDPR, PCI DSS.
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