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Software · head to head

Acquire vs Zendesk Chat

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Zendesk Chat logo

Zendesk Chat

Software

Live chat software from Zendesk

From
$49/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire pricing is not published on any tier; Zendesk Chat messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
  • They diverge on capability: Acquire covers Live chat, Zendesk Chat covers Web messaging.

Where they differ

Only the attributes on which Acquire and Zendesk Chat actually diverge.

Attributes where Acquire and Zendesk Chat differ
AttributeAcquireZendesk Chat
Starting price$50/month$49/month
Founded20152007

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Zendesk
  • HubSpot

Only in Zendesk Chat

  • Web messaging
  • Mobile messaging
  • Chatbots
  • Proactive chat
  • Analytics
  • Triggers
  • Zendesk Support
  • Shopify

Both cover

  • Salesforce
  • SOC2
  • GDPR
  • HIPAA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Zendesk Chat
  • Omnichannel support across chat, SMS, email and voicenot Zendesk Chat
  • Video and cobrowsing sessions with customersnot Zendesk Chat
  • Routing and SLAs across a support queuenot Zendesk Chat
  • Call deflection from phone into digital channelsnot Zendesk Chat

Zendesk Chat

  • Support teams wanting live chat bundled with ticketing rather than a standalone chat widgetnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Zendesk Chat

  • Messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
  • Enterprise-grade chat features (Admin Copilot, skills-based routing) require Suite Professional at $115/agent/month or higher

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Zendesk Chat

$49/month
  • Suite Team$49/month
    • Messaging
    • Help center
    • Basic bots
  • Suite Growth$79/month
    • Team + Multiple brands
    • Custom fields
  • Suite Professional$99/month
    • Growth + AI
    • Custom analytics

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Zendesk Chat if

  • You need web messaging.
  • You work on Web, Ios, Android.
  • You also want mobile messaging.
Zendesk Chat review

Questions people ask

Is Acquire or Zendesk Chat better?
Neither clearly leads. Acquire starts at $50/month and Zendesk Chat at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Zendesk Chat?
Acquire starts at $50/month and Zendesk Chat at $49/month.
Does Acquire or Zendesk Chat run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Zendesk Chat is typically brought in for.
What can Acquire do that Zendesk Chat cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Zendesk Chat covers Web messaging, Mobile messaging, Chatbots, Proactive chat. Both handle Salesforce, SOC2, GDPR, HIPAA.
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