Live Chat & Chatbots · head to head
Acquire vs Bold360
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
B
Bold360
Live Chat & Chatbots
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Acquire pricing is not published on any tier; Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
- They diverge on capability: Acquire covers Live chat, Bold360 covers Live chat messaging.
Where they differ
Only the attributes on which Acquire and Bold360 actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- Screen sharing
- Zendesk
- HubSpot
- Slack
- Microsoft Dynamics
Only in Bold360
- Live chat messaging
- Email support
- IBM Watson
- API
- Webhooks
- Mobile app support
- IOS support
Both cover
- AI chatbots
- Knowledge base
- Salesforce
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Bold360
- Omnichannel support across chat, SMS, email and voicenot Bold360
- Video and cobrowsing sessions with customersnot Bold360
- Routing and SLAs across a support queuenot Bold360
- Call deflection from phone into digital channelsnot Bold360
Bold360
- Customer engagementnot Acquire
- Lead generationnot Acquire
- Customer supportnot Acquire
- Sales automationnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want email support.
Questions people ask
- Is Acquire or Bold360 better?
- Neither clearly leads. Acquire starts at $50/month and Bold360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Bold360?
- Acquire starts at $50/month and Bold360 at On request.
- Does Acquire or Bold360 run on more platforms?
- Acquire runs on Web, Ios, Android. Bold360 runs on Web, Mobile app, IOS, Android.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Bold360 is typically brought in for.
- What can Acquire do that Bold360 cannot?
- Acquire covers Live chat, Co-browsing, Video chat, Screen sharing. Bold360 covers Live chat messaging, Email support, IBM Watson, API. Both handle AI chatbots, Knowledge base, Salesforce, Web support.