Live Chat & Chatbots · head to head
Acquire vs HubSpot Live Chat
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
HubSpot Live Chat
Live Chat & Chatbots
Live chat integrated with HubSpot CRM platform
- From
- Free
- Rated
- -
The short version
- Only HubSpot Live Chat has a free tier, so it costs nothing to try first.
- Each has a real cost: Acquire pricing is not published on any tier; HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.
- They diverge on capability: Acquire covers Live chat, HubSpot Live Chat covers Live chat messaging.
Where they differ
Only the attributes on which Acquire and HubSpot Live Chat actually diverge.
| Attribute | Acquire | HubSpot Live Chat |
|---|---|---|
| Starting price | $50/month | Free |
| Pricing model | subscription | freemium |
| Free tier | No | Yes |
| Platforms | Web, Ios, Android | Web, Mobile app, IOS, Android |
| Founded | 2015 | 2006 |
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Zendesk
- HubSpot
Only in HubSpot Live Chat
- Live chat messaging
- CRM integration
- Visitor identification
- Chatbot builder
- Gmail
- Outlook
- Mobile app support
- IOS support
Both cover
- Salesforce
- Slack
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot HubSpot Live Chat
- Omnichannel support across chat, SMS, email and voicenot HubSpot Live Chat
- Video and cobrowsing sessions with customersnot HubSpot Live Chat
- Routing and SLAs across a support queuenot HubSpot Live Chat
- Call deflection from phone into digital channelsnot HubSpot Live Chat
HubSpot Live Chat
- Customer engagementnot Acquire
- Lead generationnot Acquire
- Customer supportnot Acquire
- Sales automationnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
HubSpot Live Chat
- The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
HubSpot Live Chat
Free- FreeFree
- Live chat
- CRM
- Basic features
- Starter$50/month
- Marketing automation
- Enhanced features
- Professional$320/month
- Advanced workflows
- Custom reporting
Which should you pick?
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Choose HubSpot Live Chat if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want crm integration.
Questions people ask
- Is Acquire or HubSpot Live Chat better?
- Neither clearly leads. Acquire starts at $50/month and HubSpot Live Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or HubSpot Live Chat?
- HubSpot Live Chat has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for HubSpot Live Chat.
- Does Acquire or HubSpot Live Chat run on more platforms?
- Acquire runs on Web, Ios, Android. HubSpot Live Chat runs on Web, Mobile app, IOS, Android.
- Can I use HubSpot Live Chat for free?
- Yes. HubSpot Live Chat has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what HubSpot Live Chat is typically brought in for.
- What can Acquire do that HubSpot Live Chat cannot?
- Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. Both handle Salesforce, Slack, Web support, Android support.