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Live Chat & Chatbots · head to head

Acquire vs LivePerson

Acquire logo

Acquire

Live Chat & Chatbots

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Live Chat & Chatbots

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire pricing is not published on any tier; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Acquire covers Co-browsing, LivePerson covers Conversational AI.

Where they differ

Only the attributes on which Acquire and LivePerson actually diverge.

Attributes where Acquire and LivePerson differ
AttributeAcquireLivePerson
Starting price$50/monthOn request
PlatformsWeb, Ios, AndroidWeb, Mobile app, IOS, Android, Messaging apps
Founded20151995

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • HubSpot
  • Microsoft Dynamics
  • SOC2

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Webhooks
  • Mobile app support
  • IOS support
  • Messaging apps support

Both cover

  • Live chat
  • Salesforce
  • Zendesk
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot LivePerson
  • Omnichannel support across chat, SMS, email and voicenot LivePerson
  • Video and cobrowsing sessions with customersnot LivePerson
  • Routing and SLAs across a support queuenot LivePerson
  • Call deflection from phone into digital channelsnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Acquire
  • Routing customer conversations between bots and human agentsnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Questions people ask

Is Acquire or LivePerson better?
Neither clearly leads. Acquire starts at $50/month and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or LivePerson?
Acquire starts at $50/month and LivePerson at On request.
Does Acquire or LivePerson run on more platforms?
Acquire runs on Web, Ios, Android. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what LivePerson is typically brought in for.
What can Acquire do that LivePerson cannot?
Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. LivePerson covers Conversational AI, Mobile messaging, Intent detection, Webhooks. Both handle Live chat, Salesforce, Zendesk, Slack.
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