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Customer Support · head to head

Gladly vs Verloop.io

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Free plan
No
Full reviewWebsite
Verloop.io logo

Verloop.io

Live Chat

Conversational AI platform for customer support automation

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Verloop.io has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • They diverge on capability: Gladly covers Lifelong conversation, Verloop.io covers NLP-powered chatbot.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gladly and Verloop.io actually diverge.

Attributes where Gladly and Verloop.io differ
AttributeGladlyVerloop.io
Starting price$180/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Mobile, Messenger, WhatsApp, Instagram
CategoryCustomer SupportLive Chat
Founded20142015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Only in Verloop.io

  • NLP-powered chatbot
  • Voice bot support
  • Live agent handoff
  • Multi-language support
  • Sentiment analysis
  • Zendesk
  • Freshdesk
  • WhatsApp

Both cover

  • Salesforce
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Verloop.io
  • Handling support conversations across voice, messaging and emailnot Verloop.io

Verloop.io

  • Customer support automationnot Gladly
  • Lead qualificationnot Gladly
  • FAQ automationnot Gladly
  • Appointment bookingnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Verloop.io

  • Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • Limited documentation for advanced use cases and customization
  • WhatsApp integration requires additional Meta API costs

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Verloop.io

Free
  • StarterFree
    • 500 chats
  • Business$49/month
  • Enterprise$699/month

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Verloop.io if

  • You need nlp-powered chatbot.
  • You want to start without paying.
  • You work on Web, Mobile, Messenger, WhatsApp, Instagram.
  • You also want voice bot support.
Verloop.io review

Questions people ask

Is Gladly or Verloop.io better?
Neither clearly leads. Gladly starts at $180/month and Verloop.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Verloop.io?
Verloop.io has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Verloop.io.
Does Gladly or Verloop.io run on more platforms?
Gladly runs on Web, Ios, Android. Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram.
Can I use Verloop.io for free?
Yes. Verloop.io has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Verloop.io is typically brought in for.
What can Gladly do that Verloop.io cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Multi-language support. Both handle Salesforce, Web support, Android support.

Answered from the vendors’ own pages

Gladly: How much does Gladly cost?

Gladly does not publish pricing on its website. The vendor directs prospective customers to request a demo or contact the sales team for custom pricing tailored to organizational needs.

Source
Verloop.io: Does Verloop.io offer a free tier?

Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.

Source
Verloop.io: What channels does it support?

Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.

Source
Verloop.io: How many languages does it support?

The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.

Source
Verloop.io: What integrations are available?

Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.

Source
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