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Software · head to head

Botpress vs Gladly

Botpress logo

Botpress

Software

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Botpress has a free tier, so it costs nothing to try first.
  • Each has a real cost: Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Botpress covers Visual bot builder, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Botpress and Gladly actually diverge.

Attributes where Botpress and Gladly differ
AttributeBotpressGladly
Starting priceFree$180/month
Pricing modelopen-sourcesubscription
Free tierYesNo
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Ios, Android
Founded20162014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Slack
  • Teams
  • Messenger
  • WhatsApp

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Gladly
  • Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Botpress
  • Handling support conversations across voice, messaging and emailnot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Botpress

Free

No published plan breakdown. See the Botpress review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Botpress or Gladly better?
Neither clearly leads. Botpress starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Gladly?
Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and $180/month for Gladly.
Does Botpress or Gladly run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Gladly runs on Web, Ios, Android.
Can I use Botpress for free?
Yes. Botpress has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Botpress best used for?
Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what Gladly is typically brought in for.
What can Botpress do that Gladly cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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