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Customer Support · head to head

Gladly vs Yellow.ai

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Free plan
No
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Live Chat

Enterprise AI platform for customer experience

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • They diverge on capability: Gladly covers Lifelong conversation, Yellow.ai covers AI chatbots.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gladly and Yellow.ai actually diverge.

Attributes where Gladly and Yellow.ai differ
AttributeGladlyYellow.ai
Starting price$180/monthOn request
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging apps, Voice assistants
CategoryCustomer SupportLive Chat
Founded20142016

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • Zendesk
  • HubSpot
  • Slack
  • Mobile support

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Yellow.ai
  • Handling support conversations across voice, messaging and emailnot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is Gladly or Yellow.ai better?
Neither clearly leads. Gladly starts at $180/month and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Yellow.ai?
Gladly starts at $180/month and Yellow.ai at On request.
Does Gladly or Yellow.ai run on more platforms?
Gladly runs on Web, Ios, Android. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Yellow.ai is typically brought in for.
What can Gladly do that Yellow.ai cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Gladly: How much does Gladly cost?

Gladly does not publish pricing on its website. The vendor directs prospective customers to request a demo or contact the sales team for custom pricing tailored to organizational needs.

Source
Yellow.ai: What does Yellow.ai's free tier include?

The free plan includes 1 AI agent, 500 monthly chat sessions with overage at $0.99 per additional resolution, and limited features.

Source
Yellow.ai: What compliance certifications does the Enterprise plan provide?

The Enterprise tier includes SOC2, GDPR, and ISO compliance standards, ensuring enterprise-grade security and data handling.

Source
Yellow.ai: How many agents and channels can I deploy with Yellow.ai's paid plans?

The Basic plan allows expandable agents and channels with 1,000 user records, while the Enterprise plan offers unlimited agents, sessions, and access to 35+ channels.

Source
Yellow.ai: How do I find out Enterprise pricing for Yellow.ai?

The Enterprise plan pricing is not listed publicly and requires contacting the sales team for a custom quote.

Source
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